Job Title: Front Office & Travel Assistant
Hiring Organization: Center
for Strategy and Management Ltd
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Service
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/07/2024
A successful Front Office & Travel Assistant should possess experience in office administration and the ability to communicate with ease with members of the public. Top-class candidates are capable administrators who make visitors arriving at the reception area feel welcome. The Assistant, through meticulous planning and coordination, will also play an instrumental role in enabling staff navigate their travels with ease and confidence from coordinating travel itineraries and accommodations to providing up-to-date information on travel requirements and restrictions.
You are
also expected to handle some administrative activities including receiving
goods in the Executive Office, and filing and organizing documents. Success in
this role is demonstrated by maintaining the cleanliness and quality of front
desk activities, as well as a blend of organizational skills and an in-depth
understanding of travel logistics to ensure that all aspects of travel
arrangements are handled efficiently.
Duties
And Responsibilities
- Answering
telephone calls, as well as screening and forwarding calls.
- Scheduling
and confirming appointments, meetings, and events.
- Welcoming
and assisting visitors in a friendly and professional manner.
- Monitoring
office supplies and ordering replacements.
- Keeping
the reception area tidy and observing professional etiquette.
- Performing
other administrative tasks, if required.
- Arrange
all aspects of business travel for staff, including flights,
accommodations, and ground transportation.
- Coordinate
travel itineraries, ensuring seamless connections and adherence to
schedules for multiple destinations.
- Negotiate
with service providers such as hotels and car rental companies to secure
the best rates and amenities for staff.
- Process
travel-related documents, including visas, passports, and travel
insurance, ensuring all legal requirements are met for international
travel.
- Handle
special requests and accommodations for staff, such as dietary
restrictions, accessibility needs
- Manage
and reconcile travel expenses and budgets, ensuring cost-effectiveness and
adherence to financial guidelines.
- Follow
up payment of travel related expenses by Accountants
- Assist
in emergency situations or last-minute changes, offering solutions and
alternatives to ensure staff satisfaction and travel continuity.
Qualifications
And Experience
- Bachelor’s
Degree in Business Administration, Travel, Tourism, Hospitality or related
field in addition to Professional Certification in Travel and Tourism or
related field.
- 3-5
years of experience in a similar role.
- Knowledge
of international travel regulations and requirements.
- Familiarity
with travel management systems and tools.
- Exceptional
ability to create a welcoming environment.
- Ability
to observe business etiquette and maintain a professional appearance.
- Proficiency
in appointments scheduling and call forwarding systems
- Experience
working with word processing, spreadsheets, and emails, including
Microsoft Word, Excel, and Outlook
- Working
knowledge of printers, copiers, scanners, and fax machines.
- Excellent
interpersonal and communication skills.
- Planning
and organizing abilities
- Ability
to work with different groups of people
- Multitasking
abilities
- Efficient
time management skills
How To
Apply
If you
believe your qualifications and career objectives match the above role, please
submit your application; a detailed CV including a cover letter indicating your
expected salary. This is an equal opportunity employer.
Interested
candidates should send their application to: hr@strategycenter.co.ke
Applications
must reach us on or before 15th March 2024. Kindly note that CVs will be
evaluated on a first come rolling basis.
If you
are not contacted by 29th March 2024 at 5.00 p.m. East African Time, please
note you were not successful.
