Job Title: Front Office Supervisor
Hiring Organization: MGallery
Hotel Collection
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/16/2024
The
MGallery Hotel Collection features boutique hotels, each with its own original
design and unique stories to tell. Choosing to join MGallery is choosing to
live and experience Memorable Moments.
MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.
With a
prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre
and Village Market, it will attract UN and NGO delegates, consultants and
contractors, as well as diplomats, leisure visitors and the local community.
Job
Description
Supervise
the day-to-day operation in Front Desk.
Check all
colleagues’ grooming and hygiene standards of colleagues
Constantly
apply standard operating procedures in your department.
Ensure
that the check list done properly and sign the check list after the completion
of the required shift’s tasks.
Adhere to
hotel policies and procedure.
Check the
discrepancy report and update manager.
Do the
credit limit check on daily basis for all guest in house.
Check the
GSA colleagues’ transactions during the shift closure.
Lead and
supervise the day-to-day operation of the department to ensure service
standards are followed with friendly and engaging service.
Monitor
guest service personnel to ensure maximum guest satisfaction through personal
recognition and prompt cordial attention from arrival through departure.
Display a
pro-active and leading role in terms of service, culture, development, team
image, systems, procedures and skill development.
Ensure
the Front Office team provides prompt and efficient service whilst also
maximising occupancy levels and up-selling the property.
Maintain
an up-to-date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information.
Qualifications
Minimum
1-2 years’ experience in a similar role, within an international brand.
Prior
experience working with Opera and other related systems.
Strong
interpersonal and problem-solving abilities and the ability to lead by example.
Fluency
in English; additional languages are a plus.