Job Description
Supervise the day-to-day operation in
Front Desk.
Check all colleagues’ grooming and
hygiene standards of colleagues
Constantly apply standard operating
procedures in your department.
Ensure that the check list done
properly and sign the check list after the completion of the required shift’s
tasks.
Adhere to hotel policies and
procedure.
Check the discrepancy report and
update manager.
Do the credit limit check on daily
basis for all guest in house.
Check the GSA colleagues’ transactions
during the shift closure.
Lead and supervise the day-to-day
operation of the department to ensure service standards are followed with
friendly and engaging service.
Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Display a pro-active and leading role
in terms of service, culture, development, team image, systems, procedures and
skill development.
Ensure the Front Office team provides
prompt and efficient service whilst also maximising occupancy levels and
up-selling the property.
Maintain an up-to-date knowledge of
hotel information and local services, including operating hours, promotions,
events, attractions and any allied information.
Qualifications
Minimum 1-2 years’ experience in a
similar role, within an international brand.
Prior experience working with Opera
and other related systems.
Strong interpersonal and
problem-solving abilities and the ability to lead by example.
Fluency in English; additional
languages are a plus.
How To Apply
