Job Summary
Assists the Restaurant Manager in directing and
organizing the staff of Elle Gardens to ensure first class service, food &
beverage offerings and marketing to maximize profits and guest satisfaction
Duties & Responsibilities
Assist in Interviewing,
selecting, training, supervising, counseling and disciplining outlet staff.
Supervising the floor during meal
periods to ensure that all standards and steps of service are met through all
guests’ interactions.
Ensuring that checklists, requisitions
and proper opening and closing functions are being completed each shift.
Communicate effectively, both verbally
and in writing, to provide clear direction to the staff.
Observe performance and encourage improvement where necessary.
Ensure staffing levels for all outlets
are accurate based on hotel and outlet business level
Organize and conduct pre-shift and
departmental meetings communicating pertinent information to the staff, such as
house count and menu changes.
Communicate with guests and employees
using a positive and clear speaking voice, listen to and understand requests,
respond with appropriate actions and provide accurate information.
Remain calm and alert, especially
during emergency situation and/or heavy hotel activity, serving as a role model
for the staff and other hotel employees.
Ensure basic standard operating
procedures for all outlets are in place and are in compliance
Ensuring that all steps of services as
outlines in training materials are being followed on a daily basis.
Interact positively with customers
promoting hotel facilities and services.
Resolve problems to the satisfaction
of involved parties.
Answer telephones in a clear voice,
coordinate and document reservations. Organize special events in the restaurant
such as receptions. Maintain rapport with all departments and attend relevant
meetings.
Move throughout the facility and
kitchen areas to visually monitor and take action to ensure food quality and
service standards are met. Verify temperatures, judge appearance and taste of
products and check preparation methods to determine quality.
Ensure that all standards and hotel
cash handling procedures are met.
Maintain cleanliness of all outlets on
a daily basis.
Solicit feedback from guests
concerning the service and food & beverage offerings in all outlets.
Work closely with the Restaurant
Manager/controller, in monthly beverage inventory and quarterly
glass/silver/linen inventory
Supportive
Functions
Ensure maintenance of equipment by
calling for repairs and training staff on proper use. Using proper standard
operating procedures to report and fix these issues.
Conduct competitive research and
report trends and recommendations.
Support the entire Food & Beverage
operation including supervising other areas if necessary, handling special
projects, running promotions, handling public relations and marketing.
Attend mandatory meetings including
divisional meetings, staff meetings, etc.
Participate in Manager on Duty
coverage program, which may require occasional weekend stay overs
Maintain a clean and organized work
area.
Complete other duties as assigned.
Demonstrate positive leadership
characteristics which inspire Team Members to meet and exceed standards.
Key Qualifications
The individual must possess the following knowledge,
skills and abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and abilities.
Previous Food & Beverage
leadership experience preferred for at least 3years experience in a 3star
Hotel.
Previous Point of sale system
experience required.
Computer literate in Microsoft
applicationsy.
University/college diploma in related
discipline preferred.
Strong interpersonal and
problem-solving abilities.
Considerable skill in math and
algebraic equations using percentages.
Ability to communicate in English,
both orally and in writing, with guests and employees, some of whom will
require high levels of patience, tact, and diplomacy to defuse anger and to
collect accurate information and to resolve problems.
Ability to work under pressure and
deal with stressful situations during busy periods.
Ability to work cohesively as part of
team.
Requires standing and walking 95% of
workday.
Ability to walk, stand, and/or bend
continuously to perform essential job functions.
Physical activities include walking,
talking, standing, stooping, hearing, seeing, talking, bending, reaching,
fingering, feeling, touching, writing, grasping, handling, stretching,
balancing, pushing, pulling.
Grooming
All employees must maintain a neat, clean and
well-groomed appearance (specific standards available).
How To Apply
Interested and qualified applicants are advised to send
their applications to careers@siayacountyclub.com before 2nd April ,2024.