Job Title: Customer Service & Operational Activities Manager
Hiring Organization: EssilorLuxottica
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Retail
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/17/2024
We are EssilorLuxottica, a global leader in the design,
manufacture and distribution of ophthalmic lenses, frames and sunglasses. The
Company brings together the complementary expertise of two industry pioneers,
one in advanced lens technologies and the other in the craftsmanship of iconic
eyewear, to create a vertically integrated business that is uniquely positioned
to address the world’s evolving vision needs and the global demand of a growing
eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our
iconic brands, our people are creative, entrepreneurial and celebrated for
their unique perspectives and individuality. Committed to vision, we enable
people to “see more and be more” thanks to our innovative designs and lens
technologies, exceptional quality and cutting-edge processing methods. Every
day we impact the lives of millions by changing the way people see the world.
Key Responsibilities:
Ensure
product availability and consistency to our clients, avoiding out of stock
situations.
Ensure
the supply of goods is done consistently and efficiently, trying to optimize on
our landing costs.
Liaising
with transporters and suppliers to make sure the business relationship EEA is
having with them is optimal.
Devising
ways to optimize inventory control procedures.
Ensure
stock safety.
Ensure
that health and safety guidelines are followed at all times.
Inspecting
the levels of business supplies goods.
Ensuring
product stock is adequate for all distribution channels and can cover direct
demand from customers.
Manage
teams to ensure high level of customer support and stock availability.
Accountable
of the Dispatch service and processes
Accountable
of the customer service process management and customer satisfaction
Support
Business development by following the New Product Introduction Processes
Accountable
of any Improvement projects to structure the operations in order to serve the
customer at the optimum level.
Ensure
the manufacturing service, quality, and cost of the production workshop.
Ensure
the safety of the Operations Teams
Ad Hoc
duties as required by management under the Operations Scope
Key
Requirements to apply:
Educational
Background: Should be a graduate.
5 to 7
years of relevant experience.
Strong
problem-solving skills.
