Customer Service & Operational Activities Manager Job in Kenya

Job Title: Customer Service & Operational Activities Manager

Hiring Organization: EssilorLuxottica
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Retail
Job Type: Full Time
Salary: KES Competitive
Date Posted: 03/17/2024

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Key Responsibilities:

Ensure product availability and consistency to our clients, avoiding out of stock situations.

Ensure the supply of goods is done consistently and efficiently, trying to optimize on our landing costs.

Liaising with transporters and suppliers to make sure the business relationship EEA is having with them is optimal.

Devising ways to optimize inventory control procedures.

Ensure stock safety.

Ensure that health and safety guidelines are followed at all times.

Inspecting the levels of business supplies goods.

Ensuring product stock is adequate for all distribution channels and can cover direct demand from customers.

Manage teams to ensure high level of customer support and stock availability.

Accountable of the Dispatch service and processes

Accountable of the customer service process management and customer satisfaction

Support Business development by following the New Product Introduction Processes

Accountable of any Improvement projects to structure the operations in order to serve the customer at the optimum level.

Ensure the manufacturing service, quality, and cost of the production workshop.

Ensure the safety of the Operations Teams

Ad Hoc duties as required by management under the Operations Scope

Key Requirements to apply:

Educational Background: Should be a graduate.

5 to 7 years of relevant experience.

Strong problem-solving skills.

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