Job Title: Customer Relations Officer
Hiring Organization: Safaricom
Sacco Ltd
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Savings
and Credit Co-operative Society
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/11/2024
The position holder will report to the Senior Customer Care & Corporate Communications Officer.
Duties And Responsibilities
- In
charge of customer service to walk in and online customers, communicating
courteously
- with
customers by telephone, email, letter and face to face.
- Ensuring
professional, timely, accurate and efficient flow of information to and
from members
- and
other stakeholders.
- Dealing
with enquiries from members on their loans and savings accounts.
- Answering
various routine inquiries (both phone and emails) from internal and
external
- stakeholders.
- Directing
queries to relevant officers and ensuring that feedback is promptly given.
- Ensuring
that all bank slips, cheques, and other correspondences received in the
office are
- registered
in correspondence logbook and circulated on a daily basis.
- Follow
up on queries directed to relevant officers and ensuring Sacco SLA is
adhered to.
- Give
daily reports to the customer care officer on matters not closed and other
matters that
- require
attention.
- Conducting
internal customer service training.
Qualifications:
- Degree
in Public Relations, Customer Service Management, Co-operative Management,
or a
- Business-related
course from a recognized institution.
- Customer
Care training (is an added advantage)
Experience:
- Minimum
of 3 years working experience in a similar role.
Key
Competences:
- Good
analytical skills, good communication and interpersonal skills, must be a
team player
- and
able to work under minimum supervision.
- Strong
communication and technical skills
- Problem-solving
and critical thinking skills
- Able
to handle complaints and difficult situations.
- Have
an ordered approach to documentation and procedures.
- Willingness
to learn and be flexible in the working arrangements.
- Use
initiative to plan own work schedule to meet deadlines.
How To
Apply
Candidates
who meet the minimum requirements to fill in required details via in the
website and send their detailed Curriculum Vitae including 3 referees and a
cover letter to saccocommittee@Safaricom.co.ke
by 13th March 2024. Due to the numerous numbers of applications
received, only shortlisted candidates will be contacted.
