Job Title: Customer Care Call Attendant
Hiring Organization: Modern
Coast Express Ltd
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Transport
Company
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/22/2024
Responsibilities & Objectives.
- Handle
a large volume of inbound and outbound calls in a timely manner
- Take
customer calls and provide accurate, satisfactory answers to their queries
and concern.
- De-escalate
situations involving dissatisfied customers, offering patient assistance
and support.
- Identify
customer needs, research issues, resolve complaints, and provide solutions
- Maintain
ownership of calls throughout the lifecycle of a caller’s request,
including follow-ups with escalation team
- Recommend
improvements for systems and processes to boost organizational efficiency.
- Create
and maintain record of daily problems and remedial actions taken using
call centre data base.
Required
Skills & Qualifications.
- Diploma
in communication or equivalent.
- Experience
working in a call center or customer-support role
- Strong
active-listening and verbal-communication skills
- Proficiency
in problem-solving
- Ability
to multitask and manage time effectively
- Ability
to speak multiple languages especially those common along callers. Fluent
English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent
English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi
(Bujumbura).
How To
Apply
Send your
application to jobs@modern.co.ke
by 29th March 2024 at 5:30pm.
Good luck!