Purpose for the Role
The Control Room Manager is
responsible for managing all facets of Control Room operations, including
management of Control Room Operators, whilst overseeing the core duties of the
Control Room in identifying, assessing and coordinating a strategic response to
security and emergency situations.
The role is responsible for the
ongoing development of all technologies pertaining to the Control Room. The
role will also be responsible for reviewing and sourcing the latest
technologies to enhance company capabilities in protecting the clients from any
criminal, protest, terrorist and reputational threats.
Key Responsibilities
- Manage control room operations and operators to
ensure effective implementation and management of all SOPs
for the security control room including the monitoring and operation
of fire, security and access control systems, and proactively
identifying risk, recommending, implementing appropriate corrective and
preventive action.
- Ensure Control Room Operators (CRO) are continuously
trained in all facets of Control Room operations, while ensuring that they
are proactively monitoring the site and responding to incidents and CRO
conduct and take the lead on all incident investigations as required by
reviewing CCTV and completing relevant reports.
- Provide strong leadership, guidance and direction to
the team on all people and operational matters, including recruitment,
training, development of staff engagement strategies, staff development
and performance management to create a high performing, diverse and
inclusive culture, where staff are inspired and encouraged to apply their
diverse skills and perspectives to achieve common goals.
- Continually review effectiveness of all technical
systems within the company to ensure the most modern and up to date
systems and technology is utilized, and provide advice on the most
efficient and effective use of current surveillance equipment.
- Provide strategic and operational security advice to
the Operations Manager, focusing on the control room operations, and
proactively identifying risk, recommending and implementing appropriate
corrective and preventive action
- Actively contribute to the improvement of company
operations and service standards by identifying, recommending and
implementing approved initiatives, operational plans, standard operating
procedures and security procedures that recognise the importance/status of
the building and security threats.
- Maintain understanding and comply with the
requirements of legislation, policy and procedures that govern CCTV
operations in order to maintain the security and integration of company
systems. Maintain close relationships with Local Area Command ensuring appropriate
information is passed on by control room operators to ensure they have
necessary information to resource and manage incidents.
Key Challenges
- Operate within a 24 hour live operating environment,
including working rotating shifts across days, evenings and weekends.
- Working within a high public visitation site within
an increased security threat level environment, remaining vigilant to
ensure incidents are identified and managed appropriately.
- Clearly understanding the impacts of local and
international incidents which may impact the company. Proactively
identifying through the use of CCTV, key risk indicators or potential
threats to the safety of visitors, employees and the precinct of the company.
Essential Requirements
- Degree in Security Management or any other relevant
course
- Proven ability to provide strong people leadership
in a complex environment, including designing and successfully
implementing initiatives to improve team culture and
engagement, staff development and teamwork.
- 10+ years demonstrated operational experience within
a security control room environment within a high profile or high public
visitation site characterized by high levels of constantly changing
activity, with a large range of cameras and systems.
- Experience in delivering security or related
services within heightened level of threat and experience of a multitude
of security incident types and responses and in liaising with
outside security agencies and emergency services.
- Thorough understanding of the Workplace Surveillance
Act, along with all the relevant laws and regulations surrounding the
operations of CCTV and thorough understanding of CCTV policies within a
large organization
- Proven experience in investigating Security and or
terrorism related incidents.
- Proven capability to work under pressure and operate
multiple systems in a high-pressure work environment.
- High level of attention to detail and the ability to
resolve problems requiring interpretation and assessment of complex
situations.
- Intermediate to advanced computer skills, as well as
strong administrative and report writing skills including writing
procedure and policy development documentation.
- The ability to work 12 hour shifts on a 24/7
rotating roster.
- Ability to make sound decisions in complex
environments that have the potential to jeopardize the safety and
integrity of the building.
- Relevant experience in dealing with complex
situations with a changing or mobile threat incident.
How To Apply