About this opportunity
We are now looking for a Billing
Support Engineer that will provide technical service and support to our
customers. In this role, you will fix & resolve problems to stabilize and
optimize customer networks. You will configure and integrate different nodes
and solutions in new and live customer networks.
The Support Engineer typically
interacts with customer technical staff, operation managers, service engineers
and other groups within the Service Delivery organization. You may also
interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders
between the areas, you will need to be flexible and master more than one area.
You are encouraged to travel internationally and work in different cultural
environments. The technical development is rapid, and you are expected for
continuously keeping your competence and skills up to date.
Working as a support engineer
will require a broad knowledge within telecom and Datacom, covering both
hardware, software and network knowledge. You will work, collaborate, and
communicate in an international environment, both with colleagues internally as
well as customers and suppliers to Ericsson. The role more than often requires
you to tackle big responsibility and it is important that you can work
independently.
Responsibilities
- Handle customer issues (Normal CSR work)
- Handling Emergency cases and fault
Isolation for the customer
- Handle dedicated support & Software
Update Management (SUM).
You
will bring!
- Education: Bachelor’s degrees in
telecommunication engineering or related university degree.
- Min years of experience: 5+ Years
- Domain-experience: BSS, Billing BSCS
system
- Delivering results & meeting customer
expectations
- Good Troubleshooting & fault
Isolation skills
- Presentation & communication
skill
Additional Requirements:
- Deep knowledge in BSCS including it’s all
modules (Rating, Billing, CX, AX, Payment, SOI & Web services)
- Very good knowledge in shell scripting,
DB SQL.
- Solid understanding in Linux System
Administration, Oracle administration & networking
- Should be able to do tracing/debug
analysis for BSCS applications/modules
- Knowledge in Java, Virtualization, VMware
hypervisor, Kubernetes & Docker
- Past experience with Ericsson will be
preferred.
How To Apply