Reports to: Principal Officer, Bancassurance
Location: Head
Office
The Relationship Officer for Bancassurance will be a key
driver for the development and execution of sales and marketing programs along
the retail segment in line with the Bancassurance strategy.
Responsibilities
Sales
& Business Development:
Spearhead marketing drives for
insurance products to existing and prospective customers.
Maintain and actively mine from the
database of customers.
Ensure client documentation is
complete to ensure strict adherence to set guidelines.
After-Sales Service such as post-sale evaluation, timely submission of policy documents and other insurance covers to clients etc.
Ensure premium is collected from
policyholders as per the laid down procedures on all business underwritten and
placed.
Prepare and maintain on an ongoing
basis, daily sales report, and monthly performance reports to present to the
Principal Officer, Bancassurance.
Ensure timely renewal of existing
business under his/her portfolio.
Build strong relationships with the
Kingdom Bank sector-based Relationship Managers, Relationship Officers to
optimize insurance business.
Cross-sell insurance solutions to bank
borrowers and bank services {Accounts, FDR, etc.} to insurance customers.
Collection of market intelligence
information local competition, products and levels of service to inform
decision making.
To perform any other duty as assigned
in line with the organization goals and objective such as regular attendance of
training sessions as well as training of branch staff with regards to their
specific sector
Act as the branch contact for
non-funded sales and driver of the retail life specialist model.
Strategic
Marketing
Deliver and offer solutions that have
value for customers, shareholders, and partners.
Enhance relationship marketing and
management – to establish, maintain, and enhance relationships with customers
and other partners, at a profit, so that both the customer and the bank
objectives are achieved by a mutual exchange and fulfillment of the brand
promise.
Superior
customer experience
Key driver for not only customer
satisfaction, but also building a base of promoters by enhancing superior
customer experience and advocacy to drive competitive advantage, leading to
faster organic growth and lower co
Timely service support to branches on
all business support required to generate insurance sales.
Create a differentiated customer
experience design, tailored to target customer needs, and optimize customer
interactions with the brand, offerings, and touch points to consistently
deliver and make continuous improvements to the desi
Link sales and service and embed
customer service culture as the bedrock to grow the balance sheet
Follow up on all customer service
issues and ensure timely closure within the documented Service Level
Agreements.
Risk
& Compliance
Ensure compliance with both external
and internal regulatory requirements and the approved Policy and Procedures
Manuals.
Assist in identifying risks facing the
business and recommend remedial actions that can be undertaken to mitigate the
risks.
Provide recommendations for improving
procedures and systems for initiating corrective actions.
Qualifications
University degree preferably
business-related field
Certificate Of Proficiency in
insurance at minimum or good advancement in ACII or AIIK
Minimum of 2 years’ experience in
insurance
Experience in insurance sales,
marketing, and customer relationship management.
How To Apply