Job Objective/Purpose
Manage the reception
professionally at all times and that all visitors, patients and clients are
accorded immediate service
Key Responsibilities
Accurate
and clear documentation of patient history, physical examination,
investigations, and management.
Initiate
and maintain proper management and treatment of patients
Appropriate
and early consultation and referral of patients to specialists.
Daily
updates of the patients progress to the patient and the next of kin.
Facilitates
patient admissions, necessary consents and discharges.
Undertake
clinical procedures per training.
Conducting CMEs and research.
Participate
in morbidity and mortality meetings as required.
Participation
in incident reporting, root cause analysis and Quality Improvement Plan
To
champion evidence based practice and continuous skill improvement
Rotation
in various departments as and when required
Review
of medical reports and provision of patient updates to insurance companies when
required
Participation
in daily/weekly/monthly department meetings as required.
Conduct
timely ward rounds and patient reviews when required.
Ensure
that the resources needed to provide quality care are available for each
patient in the unit (required HR, equipment, supplies, services).Report and
escalate any deficiencies to the OPD/Hospital Manager.
Maintain
a positive work attitude and foster team work.
Maintain
patient privacy and confidentiality at all times.
Ensure
patient satisfaction through quality of care, communication, feedback and
escalation through the standardized tool for patient satisfaction measurement
and demonstrate follow-up and improvement. Ensure the facility is financially
viable and demonstrate growth;
Increase
the quality and diversity of services offered in the facility. Support
marketing activities to ensure growth in client numbers.
Ensure
financial objectives are met by managing costs within budget, timely and
accurate billing of drugs and services, enforcing exclusions, seeking
pre-authorizations, proper documentation and timely delivery of invoices.
Ensure
that avenue corporate governance policies are adhered to
prevent,
detect and report any fraud or criminal activity
Implement
audit recommendations
Ensure
adequate knowledge of all Avenue policies, procedures and systems as outlined
in the HRMIS.
Any
other duty as assigned.
Personal Specifications
Certificate
in Business Management or a relevant business course
Minimum
of 1 year experience
Organizational
awareness and detail-oriented
Strong
interpersonal and communication skills, teamwork and reliability
How To Apply
Application documents (CV
and Certificates) must be emailed to vacancies@avenuehealthcare.com with
the job position you are applying for as the subject of the email by 26th January 2024.
