Job Title: Resort Manager
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
40k-60k
Date Posted: 11/11/2023
Location: Timau, Meru,
Our
client is a newly established small high end resort based in Timau, Meru. They
are looking to hire a Resort Manager who will ensure smooth running of the
resort.
Duties and Responsibilities
Ensure
the facility is sparkling clean, neat and tidy in all areas at all times.
Promote a
professional and hospitable image to the guest, give full cooperation to any
guest requiring assistance with a prompt, caring and helpful attitude.
Actively
take part in sales and marketing activities of the resort and come up with
growth strategies to increase revenue
Maintain
regular and efficient communication with the directors
Take on
supervisory responsibilities as required and assist in all areas operationally.
Assist in
the training and induction of new staff.
Ensure
the security of the resort, inventory and keys at all times.
Maintain
a safe, secure, and healthy facility environment by establishing and enforcing
sanitation standards and procedures.
Purchase
items for the resort and engaging with Suppliers / Vendors for quality products
and provide performance assessment of vendors
Inspect
restaurant for cleanliness, ambience, service readiness, staff grooming &
hospitality culture.
Carrying
out random inspection of stores (F & B / Kitchen) to check the stock in
hand (quality, par stock levels, expiry etc.) with the Chef to ensure quality
food is served
Ensure
that risk assessments are carried out and reviewed regularly.
Identify
and report maintenance requirements/hazards in the workplace.
Assume
responsibility whilst on duty for any emergency situations in line with
procedures.
Attend
any training meetings as required.
Supervises
and delegates duties to staff and prepares work schedules for them.
Develops
weekly host’ schedules, monitors team attendance and put up the leave calendar
Supervises
all sections and improvements in operation where finds opportunities to develop
service standards.
Plans and
organizes departmental periodical training sessions for staff of courtesy,
efficiency and job knowledge (especially for new staff).
Keeps
knowledge/information of any change in resort policy and procedure and enforce
them.
Ensures
good communication and cooperation between the front office department and
other departments.
Performs
all duties applicable to the night shift ensuring all reports, system checks,
as well as run of the day (date system change), are performed according to
standards and hotel requirements.
Controls
expenses of the resort.
Liaise
closely with housekeeping to ensure that the optimum number of rooms/suites are
available and all incoming guests requirements are met.
Reads all
reservation correspondence prior to the guest arrival to understand the needs
and wants of the guests, updates and corrects information accordingly
Conducts
daily briefings
Blocks a
special room. Requests and personally checks them prior to the arrival of
guests.
Personally
welcomes guests and allocates rooms and coordinates with the supervisor for
proper follow up.
Make sure
that the service of the front office is prompt and attentive at all times.
Personally
resolves any problem a guest may face during his stay in the hotel or
endeavours to provide the maximum service possible always with a margin for
flexibility.
Conducts
regular inspections of areas directly under his responsibility.
Meets
regularly with supervisors to convey all necessary information, concerning
events taking place in the hotel, memoranda received, transfers and training
procedures or instruction from higher management.
Communicate
to management concerns, movement of guests and guest comments.
Prepare
revenue and occupancy forecasting
Maintain
an organized and comprehensive filing system with documentation of purchases,
vouchering, schedules, forecast, reports and tracking logs
Conforms
to the company’s Policies & Procedures.
Directing
and assessing workflow periodically.
Instituting
suitable disciplinary measures upon employees’ misconduct.
Perform
any other duties as assigned by the Management requirements.
Key
Qualifications
Diploma/Degree
in hospitality, sales and marketing or any related field
Possession
of a Management, Training and Development, or adjacent qualification is ideal.
Demonstrable
experience as a reliable resort manager.
Three or
more years of progressive managerial experience as a hotelier.
Experience
in Food and Beverage service
Experience
in housekeeping and Front Office
Have
basic hotel accounting knowledge
Consistent
& proven track record in business development, client acquisition and
retention.
Proficient
in mainstream scheduling solutions.
Excellent
verbal and written communication skills.
Brilliant
supervision, motivational, and task delegation abilities.
Refined
coordination techniques.
Willingness
to perform nighttime and weekend tasks.
Knowledge
of MS Suite applications.
Excellent
knowledge of guest related functions and guest service.
Hands-on
approach to all operational aspects.
Is
self-motivated and can work independently.
Ability
to work under pressure in all aspects of job function.
Ability
to maintain guest confidentiality.
Possess
good administration and inventory management skills.
Possess
good interpersonal skills.
High
level of integrity
Physically
fit to climb stairs and handle heavy luggage, heavy lifting of materials up to
75lbs.
Any
equivalent combination of experience and training that provides the required
knowledge, skills, and abilities is acceptable.
How to
Apply
If you
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Resort Manager- Timau) to vacancies@corporatestaffing.co.ke before 17th November 2023.
