Job Title: Front Office Receptionist
Hiring Organization: Search
Holidays
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Tours
and Travel
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 11/16/2023
Search
Holidays is looking to hire a receptionist, whose responsibility will be to
provide clients and visitors with a positive and professional first impression
of the organization. Additionally, you will provide administrative support to
various departments and maintain a smooth and organized flow of information
within the office.
Responsibilities:
Provide
information and assistance to visitors, addressing their inquiries or directing
them to the appropriate resources.
Answer
and direct incoming calls to the appropriate person or department, taking
accurate messages when necessary.
Maintain
a clean and organized reception area, ensuring it is presentable and
well-stocked with necessary supplies.
Schedule
appointments and manage conference room bookings, ensuring efficient use of
available resources.
Receive,
sort, and distribute incoming mail and packages, as well as prepare outgoing
mail and courier shipments.
Assist
with administrative tasks such as data entry, filing, photocopying, and
scanning documents.
Coordinate
travel arrangements and accommodations for staff members as requested.
Maintain
confidentiality and handle sensitive information with integrity and discretion.
Collaborate
with other administrative staff to ensure smooth office operations and support
other departments as needed.
Stay
updated on organizational policies, procedures, and personnel changes to
provide accurate information to visitors and callers.
Perform
other duties as assigned by the supervisor.
Qualifications:
Diploma
in Business related fields.
At least
2 years experience working as a Front Office Receptionist in hospitality.
Proven
experience in the Front office or in a similar customer service role is
preferred.
Excellent
verbal and written communication skills, with the ability to interact
professionally with individuals at all levels.
Knowledge
of managing social media is an added advantage.
Efficient
management of bookings.
Basic
computer skills.
Good
Customer service skills.
Good
interpersonal skills.
Excellent
communication and organizational skills.
Ability
to multi-task.
Good
crisis management skills.
How to
Apply
If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Tours and
Travel) to info@searchholidays.co.ke on
or before 30th November 2023.
