Country Manager
Brief Description
Reporting to the RegionalManager East & Central Africa,
the Country Manager Tanzania is responsible driving the Sales & commercial
business plan for Kenya Airways, selling KQ products and network within
Tanzania, and leading a motivated team in a bid to achieve the set sales
targets, ensure a customer-centric approach driving long-term customer loyalty
and recognition and protect Kenya Airways’ market share and interests in the
territory.
Detailed Description
- To drive the
sales and commercial action plan for Tanzania to deliver the budgeted
objectives.
- To drive relevant
Sales strategies to deliver revenues and market share from all channels.
- To be the
principal administrator for Kenya Airways in Tanzania representing Kenya
Airways on all fronts while safeguarding KQ’s interests.
- Lead a motivated
team that quickly adapts to change and taps on opportunities to
deliver on set objectives
- To identify new
business opportunities and take steps to implement them for new revenue
streams.
- To foster relationship
with all stakeholders in the country, including the Trade, TOs, airport,
civil aviation, Embassies and other government authorities
- Coordinate
efforts with Ground Services team and Cargo team to deliver optimal route
level financial results.
- Accountable for
Customer satisfaction and experience (all segments).
- Champion
innovation and change to meet customer needs and drive commercial
objectives.
- Own and drive
performance management by establishing clear KPIs coupled with regular
performance reviews.
- Build, manage,
and retain relationships with direct customers
- Steer staff
development and optimal training to reach maximum levels of quality and
productivity.
- Execute HR
Management in line with the HR Policies and Procedures, local labour laws
and CBA provisions where applicable
Job Requirements
- Bachelor’s Degree
in a relevant field from a recognized Institution.
- Minimum of 5
years airline experience in sales and marketing of which 2 must be at a
senior sales level.
- Ability to lead
and motivate a team.
- Strong analytical
skills.
- Good negotiator
and ability to influence.
- Proficiency in a
foreign language will be an added advantage.
- Cost conscious.
- An
entrepreneurial mindset.
Additional Details
- High level of
integrity.
- Good communicator
and articulate.
- Possession of
excellent problem solving, negotiating, influencing and communications
skills.
- Proactive/self-starter.
- Good KQ product
knowledge.
How To Apply
