Analyst I, IT Support
Job
Summary
Responsible for all areas of computer system
administration and management of Windows desktop environments for ChildFund’s
desktop infrastructure, including responsibility for installation,
configuration, maintenance, performance tuning, technical support, security
updates, and resolving customer-related software and hardware problems in
accordance with established policies and procedures. The incumbent is also
responsible for diagnosing and/or resolving problems in response to
customer-reported incidents via trouble tickets; escalating problems to
management as appropriate; overseeing Help Desk activities; and configuring
devices and software applications following established procedures.
Provides account management support, client connectivity support and client
application support for supported devices; and remains current with changing
Information Technologies.
Responsibilities
- Provides desktop support to
end-users, responding in timely manner to user request for assistance,
installation.
- Coordinates hardware / software
installations and upgrades to ensure work is properly performed with as
little disruption to staff as possible.
- Participates in new software
testing and deployment as needed.
- Maintains PC inventory and
replacement schedules.
- Maintains patches and antivirus
for end users’ systems.
- Ensures resolution with equipment
and software technical issues.
- Participates in educational
opportunities to maintain relevance in the field of Information
Technology.
- Participates in projects and
performs other duties as assigned.
Qualifications
- 1-3 years working experience in
desktop support.
- Conversant with working in a
Microsoft Windows environment; Windows XP\7\8\10, Microsoft Office,
Crystal reports, Oracle, WSUS, Acronis.
- Self-starter with desire and
ability to learn new skills.
- Good communications skills,
technical aptitude, detail oriented.
- Customer service focus.
- Ability to work unsupervised and
a high degree of dependability required.
- Ability to work well with
colleagues as a team member.
- Experience with Apple devices a
plus
Required/Desired
Foreign Language
- English language required with
ability to read, write, and understand.
- The Knowledge of French, Spanish
or Portuguese will be an added advantage to this position.
Education/
Certificates
- Associate degree in computer
science, Information Systems or closely related discipline. Equivalent
relevant work experience will be considered in lieu of degree.
- Microsoft and Cisco preferred.
- CompTIA A+ preferred
How To Apply
Deadline
closes 2nd October 2023
