Community Representative Job in Kenya

Community Representative

Overall Responsibility: 

This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, community leaders, organized community groups members, customers, and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for smooth and efficient network launch


– Lowest overall costs of network infrastructure per network distribution point.
– Lowest cost of school acquisition
– Lowest cost Poa! street location acquisition
– All landlord payments are on time, with 100% uptime


No direct reports, but managing community relationships is paramount

Key SMART Results for A-Player Success:

  • Ensure a final “Go/No Go” market assessment in any new areas to ensure all desktop, technical and research-based analysis is complemented with on-the-ground validation – Q4 2023
  • Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for Poa! – Q4 2023
  • Ensure the lowest cost per tower commercial deals for all deployments of the network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side – Q4 2023
  • Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies – Q4 2023
  • Ensure that all major sambazas in a community are identified and known in person and have had documented conversations with all about the wholesale provision of capacity to them – Q4 2023
  • Identify strategic high traffic areas and contract businesses in the areas for Street Wi-Fi service – Q4 2023
  • Ensure successful negotiation (within the constraints set by the company), acquisition, and contracting of a minimum of 60 buildings per month in your assigned network for success – Q4 2023
  • Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring 100% compliance to the written down community engagement processes and procedures – Q4 2023
  • Identify community group provision of services (e.g. free internet to Schools) in place with the relevant parties – Q4 2023
  • Ensure poa! has a number of community organisations in place and installed with poa! services as directed by the Head of Sales – Q4 2023
  • Play a lead role in identifying strategic high footfall areas for Street Wi-Fi service- Q4 2023
  • Achieve zero network downtime as a result of community-related reasons e.g. building running out of tokens for power – Q4 2023
  • Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network – Q4 2023

Level of management experience required (Mandatory & Nice to Have):

A minimum of 2 years experience working in low-income communities preferably on community projects and field sales assignments.

Department stage of development where this role sits (starting, preparing for scale, scaling, mature):

Preparing for scale-up

Key Competencies

  • Ability to work independently, prioritise tasks, and manage time effectively – H
  • Poa attitude -Has POA VALUES all over them – H
  • Be a self-starter capable of taking on a role with minimal supervision and guidance and delivering them through to a successful conclusion – H
  • Excellent negotiation skills – H
  • Knowledgeable in how local authority, government, and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role – H
  • Exceptional interpersonal skills with the ability to own and manage both internal and external communication – H

Mandatory Criteria if Any (with no exceptions to hire)

  • Must have worked in the fast-growing tech services sector with not less than 2 years experience in market expansion and community-related work – new market acquisition, market analysis, and research
  • Must have a minimum of a college Diploma qualification
  • Fieldwork experience in operating with informal communities

How to Apply