Servicing Officer
Job Ref. No. JLIL140
Role Purpose
- The role holder plays a vital role in ensuring the smooth and
efficient servicing of group life insurance policies. They are responsible
for managing the administrative tasks related to group life insurance
policies, providing exceptional customer service to policyholders, and
ensuring compliance with regulatory requirements.
Main Responsibilities
- Policy Administration: Handle the day-to-day administration
of group life insurance policies, including policy setup, maintenance, and
termination. Process policy changes, updates, and endorsements accurately
and within the agreed timelines.
- Customer Service: Serve as the main point of contact for
policyholders, brokers, and internal stakeholders regarding group life
insurance policies. Respond promptly and professionally to inquiries,
resolve policy-related issues, and provide accurate and comprehensive
information.
- Policy Renewals: Coordinate and manage the renewal process
for group life insurance policies. Prepare renewal documentation,
communicate renewal terms to policyholders, and ensure timely policy
renewals.
- Claims Support: Collaborate with the claims department to
facilitate the processing and settlement of group life insurance claims.
Review claim documentation, gather required information, and provide support
to policyholders throughout the claims process.
- Compliance and Documentation: Ensure compliance with internal
policies, procedures, and regulatory requirements related to group life
insurance. Maintain accurate and up-to-date policy records, documentation,
and databases.
- Reporting and Analysis: Generate and analyze reports related
to group life insurance policies, including policy performance, renewal
rates, claims data, and customer satisfaction. Identify trends, insights,
and areas for improvement.
- Relationship Management: Build and maintain positive
relationships with policyholders, brokers, and other external
stakeholders. Liaise with underwriters, actuaries, and other internal
departments to ensure efficient policy servicing and resolution of issues.
Key Competencies
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Customer-focused mindset and ability to provide exceptional
service.
- Proficiency in insurance policy administration and processes.
- Analytical thinking and problem-solving abilities.
- Time management and organizational skills.
- Ability to work independently and collaboratively in a team
environment.
- Knowledge of group life insurance products and industry
regulations
Qualifications
- Bachelor of Commerce, Bachelor of Science in Actuarial
Science or any other related field.
- Professional certifications in insurance (e.g., LOMA) are
advantageous.
Relevant Experience
- Minimum of 4 years’ relevant experience in a similar position.
How to Apply
If you are qualified and
seeking an exciting new challenge, Please apply via Recruitment@jubileekenya.com quoting
the Job Reference Number and Position by 11th
June 2023. Only shortlisted candidates will be contacted.
