Senior Relationship Manager Job in Kenya - KCB

Senior Relationship Manager Industrial

Reporting to the Sector Head (Industrials), the position is responsible for driving business growth demonstrated through revenues and profitability for the industrials sector. It will be anchored on customer obsession and will entail providing customer value propositions and sustainable business.

Key Responsibilities

  • Implement sector strategy in line with the overall Sector Strategy.
  • Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
  • Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
  • Execute client deals in line with developed strategic client plans.
  • Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
  • Ensure strong cross- selling of existing and new products to existing and new clients.
  • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
  • Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
  • Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank. 
  • Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
  • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
  • Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.


For the above position, the successful applicant should have the following: 

  • University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  • At least seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management.
  • Credit and Financial Analysis 
  • Client Portfolio Management 
  • Knowledge of Trade and Transaction Banking products 
  • Digital Savvy and Computer literacy
  • Entrepreneurial and Commercial thinking
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Strong persuasion, management, and communication skills
  • Strong organizational skills 
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions.

How to Apply

To be considered your application must be received by Monday 12th June 2023

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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