Reservationist Job in Kenya

Title : Reservationist,

Industry : Hospitality,

Reporting to : Assistant Reservation Manager,

Location : Diani,

Salary : 40k,

Our client is seeking a highly organized and customer-oriented individual to join our team as a Reservationist. As a Reservationist, you will be responsible for assisting clients with their reservations, ensuring smooth and efficient booking processes. Your excellent communication skills and attention to detail will contribute to delivering exceptional customer service.


  • All reservation inquiries through any channel will be handled and answered within a maximum of 24 hours.
  • Ensure that the reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
  • Respond to incoming calls within 4 rings, using correct salutations and telephone etiquette.
  • Maintain confidentiality of all guest information
  • Ensure that all reservations (including manual) are input into the system accurately, completely and promptly and confirmation numbers obtained.
  • Update reservations requested by telephone and email within 24hrs.
  • Checking of arrivals (2-day check) and ensure that reservations are correct and handled proficiently.
  • Accommodate all guest requests in an accurate and efficient manner.
  • Work closely with other departments to effectively accommodate guest’s special requests and amenities.
  • Checks the daily bookings made in the Central Reservations System for the last 24 hrs to ensure all aspects are input properly. 
  • Give room upgrades to VIP’s and allocate room according to guest preferences.
  • Update rooming list for crew member on a daily basis.
  • Up sell hotel and promote hotel facilities.
  • Records daily declines.
  • Perform any additional requests deemed reasonable from management.


  • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook  
  • Actively participate in training and development programs and maximize opportunities for self-development.    

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards. 

Health, Safety and Security

  • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Safety.

Knowledge and Skills Requirements:

Must be very organized, systematic, patient, motivated, confident and a hard worker.

Must possess:

  • A high energy level and a passion for achieving results
  • Excellent written and oral communication skills
  • Strong leadership skills
  • Analytical and problem-solving skills
  • Good customer service and multi-tasking skills.
  • Must have at least 3 years of experience working in a 5-star Hotel.

How to Apply

Interested candidates holding the necessary requirements are encouraged to send their application to before 15th June 2023.

Please indicate names and contacts of 3 referees, current telephone number and email address.