Front Office Agent Job in Kenya

Front Office Agent

What’s in it for you:

  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

  • Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
  • Assist guests regarding hotel facilities and programs
  • Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
  • Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
  • Maintain knowledge of current hotel selling strategies, room promotions and packages
  • Other duties as required
  • First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

Your experience and skills include:

  • Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
  • At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
  • Exceptional communication and customer service skills, both written and spoken.
  • Skilled in Front Office Operations
  • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
  • Proactivity and ability to multi-task and meet deadlines

How to Apply