Front Office Agent
What’s in it for you:
- Private medical insurance as per
Hotel offering
- Be part of creating the historic
story of rehabilitating and releasing the rare Mountain Bongo that was
heading toward extinction.
- Working with a hotel rich in
history and known for exemplary services while growing your career
- Employee Benefits Card offering
discounted rates in Accor Worldwide
- Learning programs through our
Academies
- Opportunity to develop your
talent and grow within your property and across the world!
- Ability to make a difference
through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing:
- Perform check in, check out as
well as room change procedures and ensure all data are accurately entered
into the hotel system
- Assist guests regarding hotel
facilities and programs
- Maintain knowledge with the
hotels rooming procedure and assist as needed, ensuring all guests are
escorted to their room/suite and full hotel tour is conducted
- Attend to guest’s complaints,
inquiries and requests and escalate the concerns to your
manager/supervisor
- Maintain knowledge of current
hotel selling strategies, room promotions and packages
- Other duties as required
- First impressions are everything!
We invite you to join our hotel as a Front Office Agent where you will
take care of the guests from the moment they arrive to their departure by
ensuring they have a memorable experience with us
Your experience and skills include:
- Working knowledge of Micros
and Opera PMS System as well as Microsoft Suite
- At least 2 years’ relevant
experience in a similar role preferably in a luxury hotel
- Exceptional communication and
customer service skills, both written and spoken.
- Skilled in Front Office
Operations
- Strong time management skills
with the ability to multi-task while maintaining an immaculate and
professional appearance
- Proactivity and ability to
multi-task and meet deadlines
How to Apply
