Front Desk Executive / Administrative Assistant Job in Kenya

Our Client, a leading Property Development Company is looking for the right candidate;

Job Vacancy: Front Desk Executive / Administrative Assistant

Job location: Nairobi

Key purpose of the job: This position is responsible for managing the Front desk, handling the EPBAX system, travel bookings, general administration, maintaining attendance register and scheduling meetings. The candidate should have excellent communication skills & should have knowledge of computers.

Key Accountabilities

  • To handle the front desk operations
  • Maintaining files, records and documents as required
  • Ensure the upkeep of the sales lounge and the model/show flat


  • To participate in conceptualization & launch of sales & marketing initiatives to maximize order booking for the project


  • Reception duties - Handling EPABX, attending to calls, assisting the sales team in cold calling, screening and directing calls
  • Maintaining registers, monitoring incoming & outgoing Mail.
  • Organizing, sending and tracking couriers
  • Guest Management
  • To perform administrative work like supervision on housekeeping and other administration purchases
  • Ensure Outstanding customer care at all times
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential customers
  • Responds to telephone and in-person inquiries regarding the project information and guest concerns
  • Performs other duties as assigned, requested or deemed necessary by management
  • Ensure inquiries forms, feedback forms and guest log book is always updated and actioned upon
  • Assist all departments in servicing the guests
  • Handling telephone and walk-in enquiries
  • Support the ground transportation requirements of guests visiting the company and for employees on business travel
  • Responsiveness to customer queries and issues
  • Coordinating smooth running of printer, A/C, telephone & internet
  • To prepare reports & MIS (Includes Stationery Expense, Housekeeping & Pantry Maintenance, Office Maintenance, Dispatch, Office Assets, etc)

Sales Support

  • To ensure after sales support to the customers at the project
  • To maintain accurate and timely data related to the project sales and existing / potential customers


  • To assist in ensuring effective implementation of Marketing initiatives to help drive sales for the project
  • To liaise with Marketing team for all communication (viz. brochures, mailers, pictures) related to the project
  • To continuously track changing trends, customer requirements & feedback and conveying the same to the Project Sales Head

Internal & External Interactions

  • Internal: CEO, All Functional Heads, Project Heads
  • External: Customers, suppliers, contractors, External consultants

Education & Experience Requirement:

  • Any Degree/ Graduate/ Post Graduate/ MBA
  • At least 2-6 years of relevant experience.
  • Strong communication skills
  • Exposure in administration, dealing with visitors, guest relation.
  • Should have good knowledge in MS-Office

Salary: Competitive

How to Apply

Send your updated CV to on or before 6th June 2023.

Kindly indicate the job title in the subject line: Front Desk Executive / Administrative Assistant

(Only shortlisted candidates will be contacted.)