Title: Sales & Marketing Officer,
Industry: Hospitality,
Location: Nairobi,
Gross Salary:
Competitive,
Saggy Suites is a modern, luxurious destination for serious
holidaymakers or business executives looking for ambient accommodation and
service in an unmatched serene atmosphere. Whether you choose to dine in our
bamboo restaurant or any of the elegant and spacious bedroom suites you will
have the opportunity to choose from the superb variety of home-made delights and sweet culinary creations.
Position Summary:
We are seeking a
professional and talented Sales and Marketing agent. In this position, you will
be responsible for all aspects of our marketing operations specifically
maximizing the business’s revenues.
Duties and
Responsibilities:
Creates
and implements a marketing plan to achieve budget goals.
Analyses
current markets and identifies new markets and potential clients
Assists
with the development and implementation of promotions i.e. create advertising
and promotional programs for hotels and hotel chains.
Creates
and implements a sales plan to achieve budget goals.
Proactively
monitor the Hotel’s profile on the various social media platforms and ensure
appropriate
responses are posted in a timely fashion.
Attends
trade shows, community events, and industry meetings to maintain knowledge of
the market, competition, and customers.
Actively
participates in project terms that contribute to sales strategy, programs, or
procedures.
Provide
the highest quality of service to the guest at all times by anticipating and
exceeding guest expectations.
Support
strategies and conduct activities to drive market share, guest satisfaction,
and financial results.
Evaluates
and drive the hotel’s participation in the various sales channels, Market
Sales, Event Booking Centers, electronic lead channels, etc.
Attends
trade shows, community events, and industry meetings to maintain knowledge of
the market, competition, and customers.
Actively
participates in project terms that contribute to sales strategy, programs, or
procedures.
Executes
and supports the operational aspects of business booked (e.g., generating
proposal, writing contracts, customer correspondence, and sales presentations).
The
sales and marketing specialist is also responsible for coordinating marketing
and promotional activities to meet guests’ needs, working closely with other
hotel staff to ensure guests are satisfied with the facilities and their time
there.
Represent
the hotel at consumer trade fairs, mall promotions, and tourism events both at
the local and national level.
Proactively
monitor the business’s profile on the various social media platforms and ensure
appropriate
responses are posted in a timely fashion.
Provides
assistance and support; maintains a positive and professional working
environment
Key Requirements
Bachelor’s
degree in sales and marketing or business
A minimum of three (3) years
of experience in a similar role in the hospitality (hotel, reservation, sales)
field is required.
Excellent
sales and negotiation skills.
Proven
work experience as a Sales administrator or Sales support agent
Hands-on
experience with CRM software and MS Office (MS Excel in particular)
Understanding
of sales performance metrics
Excellent
organizational and multitasking skills
Good
business sense and the ability to motivate and lead a team.
Excellent
communication and ‘people skills.’
Proficient
planning and organizational skills.
The
ability to work calmly under pressure.
Excellent
customer service skills.
Proficient
in time management; the ability to organize and manage multiple priorities.
Ability
to take initiative and effectively adapt to changes.
How to
Apply
If
you are up to the challenge, and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject Sales & Marketing Assistant to recruit@saggysuites.com on or before 20th June 2023.