Regional IT Manager
Job Purpose:
- Directs the planning and implementation of enterprise IT
systems in support of business operations in order to improve service
quality, business development and leading, organizing, planning and controlling-
budget issues.
- Responsible for all aspects of the organization’s information
technology and systems including maintaining existing enterprise systems,
while providing direction in all technology-related issues in support of
information operations and core company values and monitor business growth
to ensure that the approved strategic goals are achieved.
Key responsibilities:
- The job holder is responsible for the supervision of the
following units:
a. ICT Information Security.
b. ICT Systems Architecture and Infrastructure.
c. ICT Service Delivery.
d. ICT Business Application.
e. ICT Projects. - Develops the Group ICT Strategy and associated budgeting and
planning to deliver an ICT strategy and annual plans.
- Develops ICT policies and processes to enable the strategy
and in a cost effective and efficient manner.
- Ensures a centralized IT function is operational for the
organization.
- Ensures that robust business processes are supported by
modern ICT infrastructure.
- Maintains reliable core systems, including maintenance of
data access authority, integrity and security.
- Oversees all ICT projects and ensures ICT governance is in
place in line with best practice standards including:
a. Identifying and recommending to the organization new Information and Communication Technologies that will make optimal impact upon the output quality of other departments.
b. Determining feasibility of integration ability of proposed automation solutions from departments or department of strategy.
c. Building a business case for ICT projects and transformation approval from top management/the board. - Project management of ICT projects sponsored by Management
Committee or other departments.
- Ensuring effective SLAs are in place with internal
departments and external vendors as required.
- Provide effective leadership and oversees the day-to-day
management of the department.
- Ensure effective ICT service delivery function that
encompasses end user training, customer training, support and consultancy
that assists managers and staff with ICT matters, including service desk.
- Ensure Enterprise architecture is in place and ensure it is
working well.
- Ensure security and reliability of the ICT investments remain
secure at all times through the establishment of best practice in ICT
security.
- Ensure effective disaster recovery and ICT business
continuity management in place.
- Plan and implement Group ICT policies and best practices in
ICT management.
- Champion and monitor the departmental risk management
framework and policies in liaison with the Enterprise Risk Management
Department.
- Develop, train, coach, motivate and evaluate functional staff
to achieve highest levels of performance.
Key Performance Measures:
As described in your Personal Score Card.
Qualifications
- Master’s Degree in ICT, Computer Science, Information Systems
or a related field.
- Bachelors in ICT, Computer Science, Information Systems or a
related field.
- 10-12 years working experience in ICT six years of which must
have been at a management level.
- Relevant IT certification.
- Knowledge in:
a. On-going trends in ICT in the financial services sectors, ITIL Master as a certification.
b. Good understanding of business support services and their related technologies i.e.to support logistics, administrative, finance and HR activities.
c. ICT based risk management activities.
d. ICT security systems and controls.
e. IT Governance.
f. Financial Management.
g. Enterprise Performance Management. - Experience in developing and implementing ICT strategies.
- Experience in managing administering systems and
infrastructure and in managing all business support software and hardware
mechanisms (IT and communications).
Leadership category
responsibility framework (Core Competencies):
Change
Leaders in Britam need to:
- Strategically lead a function to service customers from a
sustainable and growing customer base whilst increasing profit.
- Continuously configure and adapt the functional area to most
effectively suite the future view of the business.
- Introduce new concepts so that they are adopted appropriately
at the right time (manage the rate of change).
- Be in touch with the changing industry, customer needs and
international best practice.
- Improve the efficiency of the function by appropriately
challenging managers about operational and tactical issues.
- Ensure the function has the most appropriate people
capability through effective inspirational leadership, people development,
and optimized succession planning.
- Ensure clarity of expectations for individuals in the
function and other stakeholders across the group.
- Facilitate functional integration.
- Ensure the development and establishment of appropriate
behavior and values (culture) within the function that aligns with the
strategic direction and values of the business.
- Co-ordinate between functions and divisions to ensure
optimization of the value chain and resources.
- Ensure alignment of strategy, objectives and deliverables
within the function.
- Develop innovative partnerships and distribution channels to
increase Britam’s market penetration.
- Ensure a seamless experience for clients.
- Appropriately allocate funds and capital to maximize
shareholder value.
- Adequately manage operational risk.
- Increase operational efficiency.
- Provide access to accurate and consistent information and
services across all channels.
- Improve quality and speed of decision making across the
business.
How to Apply