Title: Receptionist,
Industry: Hospitality,
Location: Nairobi,
Gross Salary: Ksh
30k-40k,
Our client is a modern, luxurious hotel in the heart of Nairobi,
seeks to hire a receptionist who
will be performing front desk customer service, answering inquiries, obtaining
information for the general public, customers, visitors, and other interested
parties, and providing a range of administrative and clerical support.
Duties and
Responsibilities
Receiving
and signing in guests, and providing them with the required information on
products and services.
Receive
and handle bookings and inquiries by email, telephone, or walk-ins within a
timely manner and the hotel’s set standards.
Receive
feedback from guests using the hotel’s facilities, and address their requests, inquiries,
or concerns.
Preparing
reports on various matters as reported at the reception such as complaints,
suggestions, and concerns, and communicating them to the responsible Managers.
Make and receive all telephone calls and provide callers with necessary information and assistance.
Upsell
hotel amenities and services to guests.
Monitor
and control of stationaries, supplies, and other consumables in the section.
Support
Library operations as and when required.
Function
as a center of information for guests and staff.
Update
the notice boards and the marketing screens.
Keep
abreast of attractions, current promotions, and hotel events to provide
information to members and guests on request.
Make
purchasing and store requisitions for the department.
Ensure
the front desk is always clean and tidy.
How to Apply
If you are up to the challenge, possess
the necessary qualification and experience; please send your CV only quoting
the job title on the email subject (Receptionist – Hospitality) to vacancies@corporatestaffing.co.ke before 31st May 2023
