Job Title: Receptionist
Industry: Hospitality
Location: Nairobi
Gross Salary: Ksh 30k - 40k
Our client is a modern,
luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will
be performing front desk customer service, answering inquiries, obtaining
information for the general public, customers, visitors, and other interested parties,
and providing a range of administrative and clerical support.
Duties and Responsibilities
Receiving and signing in guests, and providing them
with the required information on products and services.
Receive and handle bookings and inquiries by email,
telephone, or walk-ins within a timely manner and the hotel’s set standards.
Receive feedback from guests using the hotel’s
facilities, and address their requests, inquiries, or concerns.
Preparing reports on various matters as reported at
the reception such as complaints, suggestions, and concerns, and communicating
them to the responsible Managers.
Make and receive all telephone calls and provide
callers with necessary information and assistance.
Upsell hotel amenities and services to guests.
Monitor and control of stationaries, supplies, and
other consumables in the section.
Support Library operations as and when required.
Function as a center of information for guests and
staff.
Update the notice boards and the marketing screens.
Keep abreast of attractions, current promotions, and
hotel events to provide information to members and guests on request.
Make purchasing and store requisitions for the
department.
Ensure the front desk is always clean and tidy.
Key Qualifications
A Degree/Diploma in Business Management
Must have at least 3 years’ customer service
experience in a busy environment
Excellent Communication skills
Innovative and solutions oriente
Honest and with strong integrity
Ambitious, connector and a go-getter
Intelligent, quick learner and quick thinker
Good Customer service skills
How to Apply
If you are up to the challenge,
possess the necessary qualification and experience; please send your CV only
quoting the job title on the email subject (Receptionist – Hospitality ) to
vacancies@corporatestaffing.co.ke before 31st May 2023.
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