Claims Officer Job in Kenya

Claims Officer 


Under the supervision of the Head of Claims, the incumbent will carry out the following functions:

Review, processing, and settlement of claims per under Group Claims Underwriting Manual.

Preparation of claims memos for supervisor approval and follow up with Finance team to ensure timely settlement per internal turnaround times.

Review and acknowledge claims notification received from cedants and brokers.

Maintain proper records of all claims notification and follow up to logical conclusion.

Keep an audit trail of all reported claims.

Respond promptly and accurately to cedants and brokers queries.

Prompt processing of reported reinsurance claims recoveries and ensure reinsurance shares are correctly calculated.

Prepare claims files for management review and approvals.

Provide and deliver quality services to cedants and brokers.

Promptly process and monitor the development of the outstanding claims provision.

Generate and prepare progress claims reports (monthly/quarterly/annual) and any other management claim reports from the business objects reporting module of SICs system.

Prompt request of claims supporting documents from cedants and brokers such as policy wordings, adjuster’s reports, cession bordereaux, debit notes etc.

Review and timely processing of Cash Calls, as well as manage the follow up and reconciliation of cash call credit refunds.

Review, recommendation, and processing of loss reserves.

Review and flagging off contentious claims issues to supervisor such as wrong cessions to treaty/facultative contracts, liability attachment etc.

Maintenance of notified claims lists report and follow up with clients for reserves updates and documentation.

Review, monitoring, and processing of reinstatement premiums as well as maintenance of reports.

Monitoring and validation of adjustment premiums for prior years and following up to ensure they have been processed timeously.

Assistance on reconciliation of accounts on claims with outstanding premiums.


University Degree in any discipline related to the role, plus a minimum of 5 years’ practical work experience – particularly in claims management.

Relevant work experience in a claims department of a reinsurance company or reinsurance and/or claims department of an insurance company is a must.

Relevant Professional Qualification would be an added advantage.

Relevant Working Exposure in a Multicultural Environment will be an added advantage.

How to Apply

Interested candidates are requested to visit the Africa-Re website at to complete the online employment form.

Candidates may also submit their applications to by email to:

Africa-Re is an equal opportunity employer and offers good working environment commensurate with international organizations.

The Corporation reserves the right to appoint at the advertised grade level or at any other level that may suit the profile, qualifications and experience of the successful candidate.

The deadline for submission of interested candidates’ application shall be 30 June 2023