Business Processing and Compliance Officer Job in Kenya - Britam

Business Processing and Compliance Officer

Key responsibilities:

Process all policies new and renewal as per SLA and within the set guidelines.

Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate schemes and Retail policies.

Process all claims from service providers, sort out invoices with reconciliations issues shared by finance (stuck invoices within the process, resubmissions).

Process all reimbursements as per SLA.

Process all endorsements as per SLA.

System testing, validation and continuous innovation on processes and training of colleagues as required from time to time.

Performing Quality assurance on captured claims ensuring reduced reconciliation challenges and that business does not suffer any loss from fraudulent claims.

Ensure customer data quality and compliance is maintained across all operations as required.

Schemes reconciliation and maintenance of client data – Data reconciliation for Renewals and New Business policies.

Master policy creation and conversation for new retail policies.

Processing of retail policies and advising finance on receipt and allocation of premiums for retail policies booked.

Preparation and request of medical cards within set TAT and maintaining clear records on requested and issued cards to clients.

Preparation and presentation of departmental and business reports – Daily and Monthly reports.

Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters implementing customer experience strategy for the company.

Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card

Knowledge, experience and qualifications required:

Bachelor’s degree in a business-related field.

At least 4-6 years’ experience in a similar position.

Progress in Professional qualification in Insurance (ACII, FLMI or IIK).

Computer Literate; emphasis on Microsoft Office and EDMS.

Technical/ Functional competencies:

Knowledge of insurance regulatory requirements.

Knowledge of insurance products.

Good communication and customer service skills.

Should possess functional knowledge, be result oriented and have problem solving skills.

Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.

Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance.

Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely.

Leadership category responsibility framework (Core Competencies):
A Business Processing and Compliance Officer Individual in Britam needs to:

Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs.

Effectively identify and define key performance areas, deadlines and goals for the team in order to optimise operational effectiveness.

Effectively disseminate knowledge within the correct context, towards subordinates as well as management.

Appropriately model the company values while setting the pace and energy for delivering results.

Benchmark operational activities internally as well as externally in order to be a leader in the industry.

Effectively manage and communicate change within the department in order to increase staff and process effectiveness.

Ensure that department priorities are adhered to and effectively communicated.

Effectively set and monitor priorities and objectives for more junior staff.

Provide access to accurate and consistent information and services across all channels.

Adequately manage operational risk. Increase and aid in well-informed decisions through the delivery of expertise.

Ensure a seamless and Improved service delivery for clients.

Engage in continuous brand building to become the trusted partners to clients.

How to Apply