Business Process Modeler
Job Description
Main accountabilities
and approximate time split %
Process
Mapping, time split; 75%
Design Process Maps that cover
end-to-end customer journeys as per the Procedure Manuals and ensure that they:
Have the required information captured
and to the right level of details
Adhere to Absa Group requirements and
standards
Are safely kept and guarded against
any unauthorized alterations
Translate all business requirements
contained in the BRD i.e. the Business Requirements Document into process flows
that will aid the Technical & Project teams to deliver business needs.
Engage stakeholders at the project
level as determined by the Business & provide constant feedback in regard
to the Business Optimization project support role.
Partner with Process Owners to drive
Procedure Manuals management requirements e.g. periodic and post-implementation
reviews etc.
Design and document process solutions
to satisfy new / amended business requirements in liaison with Process Owner.
Solutions
Development/Stakeholder Management, time split; 15%
Cultivate a process improvement
“mindset” and culture aimed at streamlining productivity, and increasing
customer satisfaction, in order to drive Process Transformation.
Work closely with Customer Service
Teams to set and monitor performance measures/indicators that will improve
value to customers.
Conduct process reviews with Process
Owners to evaluate its efficiency, and effectiveness and give recommendations
-Process rationalization.
Ensure standardization of the
implemented process solutions at the Strategic Business Unit (SBU) level.
Act as a business resource in
proactive process solutions, research and analysis, productivity improvement,
and process enhancement. Ensure process clarity in regard to Business goals,
deliverables and timelines as agreed with the Process Owners
Perform comprehensive Post
Implementation Reviews for processes on new projects to identify and eliminate
waste/pain points.
Constantly seek feedback from Business
Owners and key stakeholders on the relevance and value of process deliverables.
Controls, time split; 10%
Work with Process Owners to embed
group controls/ compliance/regulatory requirements
Ensure that all activities and duties
are carried out in full compliance with regulatory requirements,
Enterprise-Wide Risk Management Framework, and internal Absa Policies and
Standards.
Understand and manage risks and risk
events (incidents) relevant to procedures and document lessons learned.
Support Process Owners to document
procedures that are aligned to: Absa Internal Audit, Management Control
Assurance, and Risk and Control Self-Assessment (RCSA)/Critical Process
Assessment (CPA) Testing reports, complaints, and queries MI recommendations
Technical skills /
Competencies
Process mapping, procedure writing,
process analysis, and process modeling skills. Ability to use Microsoft Visio,
and to implement modeling and “what if” process scenarios within these
platforms
Intermediate skills in the supply of
process methodology solutions to businesses within the Customer Process
Improvement, Risk Process Improvement, Cost/Revenue Improvement, and
Functionality/Productivity Improvement frameworks – including Process
Facilitation
Intermediate systems/process/procedure
development methodology skills as well as basic reporting competencies and
intermediate systems analysis skills
Highly developed interpersonal,
communication, and organizational management skills.
Sound time management, organizational
development, team building, and performance management skills with innovative
thinking and problem-solving abilities
Generic productivity enhancement
and/or productivity management skills
Knowledge and Expertise
Advanced knowledge of Absa Bank Kenya
Policies, Products, Services, and Procedures
Basic knowledge of the Bank’s lending
criteria in the Business and Personal sectors
Basic knowledge of Absa Information
systems
Basic knowledge of the Enterprise Risk
Management Framework with regard to risk identification and proactive risk
solution provision
Added advantage
Process management certification
Lean Six Sigma Certification
Experience
Business process management and
solution provision
Business process re-engineering,
analysis, modeling, and procedure writing skills
Interpersonal Communication and
Facilitation Management skills
Systems analysis, development, and
solution implementation
Risk Management
Controls Management
Education
Further Education and Training Certificate (FETC):
Physical, Mathematical, Computer and Life Sciences (Required)
How to Apply