Analyst Flight Disruption and Revenue Enhancement
Brief
Description
Ensure proper, efficient,effective and
economical way of handling schedule changes (CV), flightdisruptions (WW) and
ensuring passenger re-accommodation and re-protection bothinbound and outbound.
Ensure continuous revenuegeneration on
all KQ flights by pro-actively capturing revenue opportunities,ensuring revenue
integrity and minimizing inventory spoilage (flying an emptyseat) and to
achieve overall company revenue and passenger targets.
Detailed
Description
Ensuring passenger re-accommodation
andre-protection both outbound and inbound.
Ensure the most effective
reroute/rebooking options are chosen when disruption occurs.
Assist the network on forcebooking as
perinitial classes due disruptions.
Lead in continuous engagements
withschedules planning to design schedule change process that ensures alignment
ofKenya Airways flights in inventory.
Ensure the most cost effective
re-routeoptions are chosen when disruptions occur using SkyTeam partners, JV
partners ,reprotection agreements and interline SPA partners.
Maximum retention on KQ services
followedby selective usage of SPA and Hotel accommodation.
Support inventory team to perform
timely flight steering toavail the right seat to the right customer at the
right price in the righttime.
Support the entire Revenue Management
functions after officehours, weekends and public holidays.
Manage costs by proactively
negotiating with other carriersto take our passengers at lower negotiated rates
during disruptions.
Processing of Special Service Requests
(SSRs) to ensurequality customer satisfaction (INFT, WCOB, STCR, WHCS, SPML,
Plusgrade,Blocked/ Unblocked seats).
Work closely with OCC Duty managers
during disruptions todeploy the right equipment on the right route to maximize
revenue and reduce onoperational cost.
Re-protect passengers incase of
equipment changes to ensureseamless customer service.
Update Adhoc flight changes in Altea
Inventory systems.
Provide rerouting alternatives for
passengers during flightdisruptions in close coordination with CEC, Sales and
airline partners.
Continuously reconcile and synchronize
planned versus filedflight schedule/ equipment to ensure optimal revenue gain
per flight.
Provide 24/7 PRM support to the
business all the year round.
Provide best available options
thatreturn the operations to normal as soon as possible ensuring minimum
disruptions.
Provide support to Staff
travel/Salesteam for duty booking confirmations.
Close co-ordination with crew
schedulingand engineering team – Block/unblock unserviceable seats and unblock
seats for positioning crew.
Work closely with CEC, Sales offices
andthe network to provide efficient rebooking options.
Support quick email responses to
requests from CEC, ATO, CTO and Outstations.
Assist the network on force-bookings
asper initial classes for MEDA, INADs, special market offers, promotions and
ancillary services by manager authority.
Prepare and analyze the schedule
changeSET report, flight disruption report and circulate the same to all
relevant stakeholders.
Prepare Loads Signal (Losig) reports
dailyon flight booking loads performance (Low or oversale) to facilitate DMO/
MOCminimize Adhoc disruptions.
Prepare daily reports on reconciled
versus planned flight schedule/ equipment for future use in decision making.
Prepare daily SSR reports to track
revenue performance on Special Service Requests made.
Prepare force booking report to assist
inminimizing revenue loss through booking integrity.
Job Requirements
A professionaldegree with a strong
emphasis on a business-related field e.g. Statistics,Economics, Mathematics or
commerce.
Minimum 3 yearsairline experience in
commercial, ground services or operations.
Good knowledgeof inventory, Revenue
management and Kenya Airways products.
Training inFares and Ticketing/
Reservation.
Proficiency inthe usage of airline
passenger system.
3 years airline experience in
commercial, ground services or operations.
Additional
Details
Good Analyticalskills.
Good Entrepreneurial skills.
Good negotiation skills
Good communication skills
Good interpersonal skills.
Problem solving skills
Good presentation skills
How to Apply
