Trade Desk Sales Manager Job in Kenya

Job Title: Trade Desk Sales Manager

Industry: Financial Fintech

Location: Nairobi

Report to: Country Manager – Kenya

Gross Salary: Kshs 130K – 150K

Our Client is an International tech company with a growing footprint in Africa that provides financing solutions to Agribusinesses.

They are seeking to hire a Trade Desk Sales Manager whose responsibilities will include a broad range of tasks such as implementing successful and rewarding programs for the team, contributing, and maintaining a strong positive sales trajectory, oversight and involvement of customer onboarding and experience and subsequently ensuring minimal churn while understanding the complexity of selling financial loans to agri-business customers.

Key Responsibilities

Sales responsibilities

·  Acquisition of new clients.

·  Lead conversion from numerous marketing channels.

·  Creating a short- and long-term sales plan to achieve the given objectives.

·  Consistently meet revenue goals following team/organizational goals.

·  Actively looking for possibilities to upsell and cross-sell to existing customers.

·  Ensure maintaining customer relationships while onboarding.

·  Recognize customer needs and provide insights for improving the product portfolio based on interactions with, and feedback from customers.

·  Immediately identify and raise bottlenecks in our processes and provide solutions to counter them swiftly and effectively.

·  Create structured efficient reporting mechanisms on Trade Desk activity.

·  Overseeing pre- to post-sales support activities while guaranteeing the greatest level of client Satisfaction.

·  Managing all interaction channels with our customers: Social media, chat, emails, and so on.

Trade Desk Team management.

·  Build guidelines, policies, necessary training, and scripts for the teams

·  Act as a high-level communications liaison between Trade Desk Team / Field officers and HQ on relevant matters.

·  Ensure seamless operation and processes of the Trade Desk.

·  Work closely with Finance and Risk to learn the business considerations behind the approval process.

·  Assigning and creating Trade Desk weekly/monthly goals and targets.

·  High-level monitoring of funnel movement and maintaining momentum.

·  Ensuring constant and relevant CRM updates are done effectively.

·  Ensuring scripts & protocols between customer and trade desk team is understood and followed through effectively.

·  Updating of protocols and scripts to be done regularly with the Africa Coordinator.

·  Regular training sessions are to be arranged (in liaison with the Africa Coordinator) to ensure TD agents are well-versed with any product or process updates.

·  Solve Trade Desk issues and escalate to relevant HQ departments if required.

·  Have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps and implement solutions.

·  Act as direct manager for the trade desk team and be responsible for their welfare.

Key Knowledge and Experience

·  Bachelor’s degree in business administration, Marketing, or a related field.

·  Must have 5+ years minimum experience in sales in a growing, fast-paced, dynamic, serving agribusinesses, and selling financial products.

·  Have 5+ years minimum experience in a call center management role. Must have vast experience in sales team management.

·  Must have a solid understanding of financial products and loans.

·  Have strong sales and interpersonal skills.

·  Proven experience in achieving and exceeding goals.

·  Have strong customer service and relationship management abilities.

·  Have the ability to assist with the implementation and deployment of services and solutions.

·  Have analytical and problem-solving capabilities.

·  Exceptional negotiation skills.

·  Shine in stressful and busy environments.

·  Goal oriented.

·  Possess presentation and communication skills.

·  Time management.

·  IT savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).

·  Ability to work independently.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Trade Desk Sales Manager – Financial Fintech) to before 12th April 2023.