Senior Relationship Manager
Reporting to the Head, Fast Moving Consumer
Goods (FMCG), the position will be the principal contact between a designated
portfolio of the FMCG Sector and the Bank to drive business, manage sector
profitability growth and maximize revenue and share of wallet. This position
will involve the management of client relationships to deliver Customer Value
Proposition aimed at optimizing both customer experience and profitability for
the bank.
Key Responsibilities
- To execute on the FMCG strategy
in line with the overall Corporate Banking Strategy in order to optimize
both customer experience and profitability for the bank and the business.
- To grow and retain a high
portfolio of high value Corporate Banking relationships by performing
proactive and value-adding portfolio management.
- Drive sustainable growth through
the delivery of innovative and customized financial solutions to meet
identified customer needs.
- To build and maintain productive
and strategic relations with customers/ suppliers/ line manager/
stakeholders to drive the development and delivery of business solutions
and revenue growth for the specific sectors or portfolio.
- Ensure strong cross- selling of
existing and new products to existing and new clients; and in this
process, maintain effective liaison with all relevant business units in
the bank (Retail Banking, Treasury and Digital Financial Services)
- Champion the delivery of
consistent, seamless and trusted customer service to ensure customer
retention and loyalty.
- Maintain a detailed and current
understanding of the sub-sectors within the FMCG Sector (emerging
opportunities, risks and regulatory requirements) to ensure that
opportunities are realized, and risks are proactively mitigated.
- Facilitate timely submission of
quality credit proposals in conformity with the Credit Policy.
- Maintain the quality of an
assigned portfolio within stipulated Non-Performing Loans (NPL) and
Portfolio at Risk (PAR) parameters.
- Prepare and maintain a detailed
Account Plan for each client to facilitate execution of developed client
strategies.
The Person
For the above position, the successful
applicant should have the following:
- University Degree in Business
Administration, Economics, Finance, Banking or related field from a
recognized institution.
- At least 7 years’ experience in
Financial Services/Banking sector with at least 5 years’ experience in
Relationship Management.
- Good understanding and awareness
of the business operating environment including economic and regulatory environment.
- Excellent understanding of Credit
Policy and Financial Analysis
- Knowledge of Corporate Banking
Products and Solutions including Trade, Cash Management, Asset Finance,
and Investor Services.
- Good analytical capabilities,
presentation skills and strong organizational skills with ability to
handle pressure and tight deadlines.
- Strong and demonstrable track
record in networking, sales, marketing and stakeholder management
(internally and externally)
- Team player with good
interpersonal skills
- Master’s degree in business
administration, Economics, Finance and/or professional qualifications
(CPA, ACCA and AKIB) will be an added advantage.
How to Apply
The above position is a demanding role
for which the Bank will provide a competitive remuneration package to the
successful candidate. If you believe you can clearly demonstrate your abilities
to meet the criteria given above, please log in to our Recruitment portal and
submit your application with a detailed CV.
To be considered your application must be received by Thursday 13th April
2023
Qualified candidates with disability are
encouraged to apply.
Only short-listed candidates will be
contacted.
