Executive Assistant
About the Role
Fairmont Mount Kenya Safari Club is looking
to bring on board a creative, hands on and positive-oriented Executive
Assistant.
The role of the Executive Assistant will be
to ensure smooth planning and management of all administrative, financial, and
operational activities for the General Managers Office.
What you will be doing
- Schedule and arrange all
appointments for the General Manager.
- Prioritize all telephone calls
and in-person external and internal visitors.
- Arrange all VIP reservation
requests and associated amenities from the executive office and associated
follow-ups
- Compose correspondence for the
General Manager such as welcome letters, guest follow-up letters,
including guest resolution when escalated
- Support internal hotel projects,
tracking necessary action and updating reports as progress is made, keep
note of annual budget and strategic plan
- Establish and maintain the
General Managers filing system
- Handle all office administration
duties such as mail, phones, photocopying, and office supplies.
- Schedule One to One Meetings with
direct reports and others, take and distribute minutes, and arrange/attend
sub-committee meetings as required.
- Participate in daily & weekly
property walkthroughs, ensure minutes are distributed and updated of
progress.
- Assist with and support staff
events as appropriate, such as leadership & executive, colleague
events.
- Establish and maintain an Index
with appropriate up to date Standard Operating Procedures for all
Departments.
- Participate actively with
departmental trainers to ensure trainings are happening and reflective
with audit & mystery shopper results.
- Analyze Trust You Feedback and
work with Operations teams on top issues for Operational leaders to action
accordingly.
- Follow up our Guest feedback
through tracking, analysis of reports highlighting areas for departmental
trainers to focus on
- Make travel arrangements as
required.
- Uphold confidentially with the
Executive Offices
- Other duties will be assigned
according to the business situation & operation needs
Your experience and skills include:
- Bachelors Degree
- Minimum 3 years experience in a
similar position, preferably in 5-star luxury hotels or resorts
- Excellent command in English
level (Spoking, Reading & Written)
- Good professional proficiency in
Microsoft Office.
- Has excellent presentation skills
- Have can-do attitude
- Energetic, creative, and
innovative
- Hands-on approach to tasks
- Guest and customer-oriented
How to Apply