Customer Insights Officer
Job Purpose.
Customer insights will be responsible for
gathering and analyzing data about customers, prospects, or other end-users.
She/he will work to better understand the needs of these individuals so that
the company can create more effective products and services
Ideal Job Specifications
Academic:
University degree Upper 2nd Class Honors or
3.0 GPA
Professional:
- Proficient in use of relevant MS
Office applications and statistical packages.
- Any research certification will
be an added advantage
- Prior experience in a similar
role
- Experience design certification
will be an added advantage
- Strong collaboration and agile
mindset
- Analytical Skills
Desired work experience:
- At least 3 years working
experience in a customer service environment and/or customer insights
& analytics
- Understand marketing enough to
hold meaningful conversations with client’s marketing & business
teams.
- Knowledge of Quantitative
research techniques and methodologies.
- Hands-on experience in building
data-driven models and dashboards
- Strong customer service and
interpersonal communication
skills
- Ability to analyze and interpret
data in a challenging and insightful manner
- Knowledge of data protection act
2019
How to Apply
Click Here To apply
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