Job Description
Training Coordinator
The overall scope of a
Hotel Training is to ensure that the hotel is using the “off-line” as well as
“on-line” learning tools provided by Kempinski to ensure as a company we are
developing and growing talent within the orgainisation thus securing the hotels
ability to deliver exceptional guest service and drive the profitability of the
hotel for the owner. The overall scope of a Hotel Training Coordinator is to
support the Training Manager to deliver the above mission statement while
preparing and developing themselves for a future training leadership or
operational role.
Key Responsibilities:
- Support
the Training Manager in ensuring that employees receive both Kempinski and
locally required training.
- Ensure
the hotel implements the 70-20-10 training strategy and ensures that the
hotel achieves the company key performance indicators for training
engagement.
- Achieve
Kempinski training engagement rate.
- Ensure
the hotel utilises all Kempinski Training tools including F! & E!
Training programmes, Leadership Development Programme and all On-Line
learning opportunities.
- Kempinski
Experience Assessment meets or exceeds the company benchmark.
- Enhance
Employee Engagement rate.
- Enhance
hotel Customer Satisfaction Survey results.
- Ensure
employee relationship and recognition programme(s) are in place.
- Support
the Training Manager in ensuring that Kempinski training policies and
procedures are fully implemented and complied with.
- Ensure
that every new employee is correctly on-boarded and has received a
comprehensive brand emersion using the designated on-boarding training
packages.
- Support
the Training Manager in establishing a training network according to
Kempinski standard.
- Support
the Training Manager in ensuring that every department having corporately
developed Training BITES have fully implemented these, and ensured they
reflect all hotel specific policies and procedures.
- Implement
training marketing strategy as defined by the Training Manager.
- Support
Kempinski DNA and brand immersion activities.
- Continuously
seek and support new approaches, practices and processes to improve the
efficiency of the training services offered.
- Complete
Kempinski Experience Assessment (KEA) Checks as specified by the hotel
management.
- Identify
potential training talent and propose & foster Master Trainer
candidates.
- Support
the Training Manager in ensuring that the Kempinski Training Monthly
report is correctly completed on a monthly basis and the results updated
in the Regional Training Consolidation Report.
- Lead
by example and promote Kempinski’s core values.
- Support
the completion of the Training Self Audit (using the Kempinski Training
Peer & Self Audit Tool).
- Promote
and implement Kempinski Corporate Training policies and procedures.
- Understand
and strictly adhere to the rules & regulations established in the
employee handbook and to the hotel’s policies on fire, hygiene, health
& safety.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Desired Skills and
Qualifications:
- Degree
in Human Resources or a Business Related field.
- Minimum
of two years experience in a similar role.
- English
– excellent oral and written skills
- Excellent
Supervisory/Management skills
- Good
Communication skills
- Knowledge
of hotel operations & Computer systems is an added advantage.
How to Apply
Apply
Before 03/19/2023, 05:42 PM
About Us
Hoteliers since 1897, we
have travelled the world in search of the most fascinating destinations without
ever forgetting the finest traditions of our European heritage. We are
dedicated to please, educated to entertain, and we never compromise on the European
elegance of service. We pride ourselves on delivering a beautiful performance
for each of our guests. And for our employees, we provide a stage on which they
can flourish and realize their full potential.
Embrace an experience as individual as you are!
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