Job Title: Trade Desk Sales Manager
Industry: Financial
Fintech
Location: Nairobi
Report
to: Country Manager – Kenya
Gross
Salary: Kshs 130K – 150K
Our
Client is an International tech company with a growing footprint in Africa that
provides financing solutions to Agribusinesses.
They
are seeking to hire a Trade Desk Sales Manager whose responsibilities will
include a broad range of tasks such as implementing successful and rewarding
programs for the team, contributing, and maintaining a strong positive sales
trajectory, oversight and involvement of customer onboarding and experience and
subsequently ensuring minimal churn while understanding the complexity of
selling financial loans to agri-business customers.
Key
Responsibilities
Sales responsibilities
· Acquisition
of new clients.
· Lead
conversion from numerous marketing channels.
· Creating
a short- and long-term sales plan to achieve the given objectives.
· Consistently
meet revenue goals following team/organizational goals.
· Actively
looking for possibilities to upsell and cross-sell to existing customers.
· Ensure
maintaining customer relationships while onboarding.
· Recognize
customer needs and provide insights for improving the product portfolio based
on interactions with, and feedback from customers.
· Immediately
identify and raise bottlenecks in our processes and provide solutions to
counter them swiftly and effectively.
· Create
structured efficient reporting mechanisms on Trade Desk activity.
· Overseeing
pre- to post-sales support activities while guaranteeing the greatest level of
client Satisfaction.
· Managing
all interaction channels with our customers: Social media, chat, emails, and so
on.
Trade
Desk Team management.
· Build
guidelines, policies, necessary training, and scripts for the teams
· Act as
a high-level communications liaison between Trade Desk Team / Field officers
and HQ on relevant matters.
· Ensure
seamless operation and processes of the Trade Desk.
· Work
closely with Finance and Risk to learn the business considerations behind the
approval process.
· Assigning
and creating Trade Desk weekly/monthly goals and targets.
· High-level
monitoring of funnel movement and maintaining momentum.
· Ensuring
constant and relevant CRM updates are done effectively.
· Ensuring
scripts & protocols between customer and trade desk team is understood and
followed through effectively.
· Updating
of protocols and scripts to be done regularly with the Africa Coordinator.
· Regular
training sessions are to be arranged (in liaison with the Africa Coordinator)
to ensure TD agents are well-versed with any product or process updates.
· Solve
Trade Desk issues and escalate to relevant HQ departments if required.
· Have
weekly funnel review sessions with Country Manager to review weekly numbers
achieved, identify gaps and implement solutions.
· Act as
direct manager for the trade desk team and be responsible for their welfare.
Key
Knowledge and Experience.
· Bachelor’s
degree in business administration, Marketing, or a related field.
· Must
have vast experience in sales team management.
· Have 5+
years minimum experience in sales across the financial products industry.
· Have 5+
years minimum experience in a call center management role.
· Must
have a solid understanding of financial products and loans.
· Have
strong sales and interpersonal skills.
· Proven
experience in achieving and exceeding goals.
· Have
strong customer service and relationship management abilities.
· Have
the ability to assist with the implementation and deployment of services and
solutions.
· Have
analytical and problem-solving capabilities.
· Exceptional
negotiation skills.
· Shine
in stressful and busy environments.
· Goal
oriented.
· Posses
presentation and communication skills.
· Time
management.
· IT
savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).
· Ability
to work independently.
How to
Apply
If
you are up to the challenge and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Trade Desk Sales Manager – Financial Fintech) to
vacancies@corporatestaffing.co.ke before 25th March 2023.
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