Senior Project Manager – Global Shared Services for CRM
The Opportunity
Save the Children
International has an exciting opportunity for you to join our team as the Senior Project Manager – Global
Shared Services for CRM in Centre
–London, UK or any existing Save the Children International Regional or Country
office worldwide
Role Purpose
The Senior Project Manager
for the Shared Services for CRM Project sits within the Project and Change
Management Team that is part of the Transformation Delivery Department within
Save the Children International. This team is responsible for managing the
change management activities and deployment of projects into 60 Country and
Regional offices and 29 Member organisations. We support different types of
Transformation Projects and Programmes relating to Business Process,
Organisation and System changes.
In Save the Children, we
currently have a diverse landscape of Customer Relationship Management (CRM)
platforms in use. With this project, we are looking to implement a Core CRM
solution via Salesforce with a set of Global Shared Services for the benefit of
our global movement. We will place an immediate focus on clusters of member
countries that are using Salesforce CRM platforms, alongside member countries
who are in the process of implementation projects, but acting independently.
Through delivery of this project, we aim to streamline and offer a standardised
core CRM solution, accessible across our movement. We will look to offer a
variety of Shared Services for CRM to help members maximise their ability to
interact with their donors and to enhance our global fundraising capabilities
while promoting collaboration and harmonisation between parallel implementation
projects. It is a complex project, with a high level of visibility and will
require senior level engagement with stakeholders from across the movement.
Having recently completed a feasibility assessment to understand the impact and options to move forwards we will move forward to selecting an implementing partner to progress design, development and implementation of a proof of concept solution via Salesforce and Shared Service operating model within 2023. It will be critical to ensure a robust plan is established both in terms of delivering the proof of concept and to indicate expected timelines for the later phases of the project. This role will be responsible for the planning, preparation and deployment of Shared Services for CRM and its associated business processes into the Save the Children Association. You will work collaboratively with an implementing partner and play a key role in establishing an Agile approach to project delivery within a traditionally Waterfall environment with established methodology and processes. This is a key initiative for SCA and will be key to drive greater efficiencies.
The role holder will be
responsible for establishing and maintaining the required project and portfolio
management reporting including risk and issues logs, dependencies, status
updates etc. In addition, they will manage the Project Management deliverables
as part of the defined Save the Children Project Lifecycle examples including
the Project and Assurance Plan. The role will also be required to work closely
with the Business Analyst, Member Project Teams, Change teams and External
Vendors. The senior project manager will work with the Comms and Change Manager
to manage the relationship with the Member offices and work with an
international team of IT staff and subject matter experts to drive the
deployment forward.
Qualifications
Essential
- Previous
experience of delivering projects focused on the transformation journey of
a Customer Relationship Platform for a global organisation
- Extensive
track record of successfully managing projects and programmes with
multi-location roll outs and accountability for both technology
configuration and deployment, integration, business process, change and
infrastructure activities
- Experience
in establishing and embedding Agile methodology to deliver successful
projects
- Demonstrable
experience and in-depth knowledge of programme and projects practices and
standards (SCRUM, and others like Prince2, etc.)
- Proficient
demonstrable skills in managing and reporting on a project in compliance
with a project delivery methodology in conjunction with a PMO function
- Proven
ability to deliver projects on time / on budget, using project management
processes and tools including risk management, benefits management,
financial management and quality assurance
- Strong
understanding of scope and change management
- Comprehensive
management and influencing skills with experience of working with senior
level executives
- Ability
to resolve issues swiftly and decisively whilst safeguarding standards and
procedures
- Strong
team leadership with the ability to motivate and mobilise individuals
outside their reporting line
- Strong
business requirements collection, and process/workflow analysis skills
including understanding of traceability
- Excellent
communication skills (written & oral English), including the ability
to communicate and present to all levels of the organisation
- Able
to demonstrate instances of initiatives that have delivered organisational
benefits
- Cultural
awareness required for international delivery
- Experience
in managing offshore project team members
- Advanced
analytical and problem solving skills
- Intellectual
curiosity and the ability to question thought partners across functional
areas
- Ability
to effectively prioritise work and agree and communicate priorities within
the team
- Demonstrates
a strong work ethic and able to take the initiative and ownership to
deliver value to the business
Desired:
- Project
delivery experience relating to Salesforce CRM
- Non-profit
sector knowledge/experience
- Proven
experience of using and leading change management activities including
change impact assessment, stakeholder management, managing resistance,
building change capacity, designing and defining roles and
responsibilities.
We can offer circa £60,000
per annum (If based in UK) with an option of flexible working hours. If the
role is based outside of the UK, National T&C (including pay) will apply.
This role can be based in
any existing Save the Children International Regional or Country office
location on approval, provided the successful candidate has proof of
eligibility to work from the preferred location.
Where we Work –Where We Work |
Save the Children International
The Organisation
We employ approximately
25,000 people across the globe and work on the ground in over 100 countries to
help children affected by crises, or those that need better healthcare,
education and child protection. We also campaign and advocate at the highest
levels to realise the right of children and to ensure their voices are heard.
We are working towards
three breakthroughs in how the world treats children by 2030:
- No
child dies from preventable causes before their 5th birthday
- All
children learn from a quality basic education and that,
- Violence
against children is no longer tolerated
We know that great people
make a great organization, and that our employees play a crucial role in
helping us achieve our ambitions for children. We value our people and offer a
meaningful and rewarding career, along with a collaborative and inclusive
environment where ambition, creativity, and integrity are highly valued.
How to Apply
Please attach a copy of
your CV and cover letter with your application, and include details of your
salary expectations.
Deadline: 23 Mar 2023 –
23:59 UTC
We need to keep children
safe so our selection process, which includes rigorous background checks,
reflects our commitment to the protection of children from abuse.
All employees are expected
to carry out their duties in accordance with our global anti-harassment policy.
Save the Children does not
charge a fee at any stage of the recruitment process.
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