Senior Manager, Sacco’s
& Institutions
Job Purpose:
The purpose of the role is to build and
sustain a rapport with SACCOS – Saving and Credit Cooperative Societies. The
key responsibility being; customer acquisition, retention and income generation
from the sales of the banks products.
Key Responsibilities:
- Ensures that all new businesses
are in line with AML/KYC and CTF laws and regulations and customer
information is regularly updated.
- Ensure growth of the existing
deposit book as per the set organizational targets through growth of
current accounts/collection business as well as wholesale deposits from
the focus institutions.
- Onboarding new clients, Identify
and address customer needs, ensuring that the overall service provided is
in line with customer expectations.
- Achieving Income generation
target through the existing customers and recruitment into digital
financial services.
- Keeping abreast of developments
in the SACCOS environment both locally and internationally.
- Deposit mobilization with a focus
on SACCOS
- Advisory to customers and
guidance through the delivery of excellent customer service to resolve
customer queries and achieve customer satisfaction.
- Prepare Customer sales coverage
plans to ensure each relationship is managed according to the Bank’s
customer service charter with regular reviews of the customer portfolio to
assess future needs and ongoing fee/income potential.
- Identifying and developing new
business proposals efficiently and expeditiously to ensure that potential
new business opportunities are maintained.
- Manage existing relationships to
deepen the relationship for Business Banking solutions.
- Initiating and monitoring
customer/Bank contact at all levels, ensuring that customers enjoy the
highest standards of service.
- Adherence of all bank’s
prescribed processes, standard operating procedures and Central Bank
prudential requirements.
- Role Models the Brand and
Corporate Values of the Bank both internally and externally.
- Any other official duties that
may be allocated from time to time by management
- Any other official duties that
may be allocated from time to time by management.
The Person:
The ideal candidate must possess the
following:
Qualifications
- Bachelor’s degree in
Commerce/Business related field.
- Strong presentation skill set.
- Good analytical skills.
- Highly effective communication and
collaboration skills.
- High level of cooperation with
others and is responsive to the bank’s and team’s needs.
- AMC/CFT training/knowledge.
Key Competencies and
Attributes
Interpersonal:
- A clear understanding of the
SACCOS operating environment.
- Demonstrated networks within the
focus group – SACCOS
- Demonstrate the capability to
build and maintain strong relationships.
- Good negotiation skills.
- Good listening skills.
- Pleasant and able to relate well
in diverse social set ups and teams.
- Upholds high standard of
Professionalism, integrity and respect for others.
How to Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 20th March 2023. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
