eCommerce
Sales/ Account Management Supervisor
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Description
In
line with enhancing career progression of staff and to support business
growth, we seek to recruit a qualified, experienced, self-driven, highly
motivated and passionate candidate to fill the following position in eCommerce
Department.
BASIC
PURPOSE
- Sales and support of eCommerce
Products
- Managing portfolios of existing
clients and new business development
- Contribute to systems and
service improvement through continuous feedback to product management.
Key Responsibilities
- Sales and support of Payment
Gateway and Marketplace
- Interact with customers on
possible solutions to their eCommerce business challenges.
- Market the Bank’s online
acquiring products to potential customers.
- Train customers on the usage of
payment gateway platforms.
- Analyze and keep track of
product growth as per the set targets.
- Enhance customer experience
management by working with support teams.
- Coordinate Product
implementation between Business; Operations, Technology & all third
parties
- Assisting with eCommerce
projects deployment (provide customer feedback during integrations)
- Continuously evaluate relevance
and effectiveness of eCommerce in line with market trends
- Implementing the sales strategy
in line with market appetite and Banks overall strategy
- Responsible for attaining
Budget & Performance Management – eCommerce
- Continuous training of Bank
sales team on trends and best practices in e-commerce
- Ensure that the branches are
well trained in all new initiatives undertaken for ecommerce delivery.
- Ensure Channel growth through
product development, new acquisitions and expansion and deepening of
existing relationships
Qualifications
- Must have experience around
online acquiring solutions.
- Customer centricity mindset
- Highly organized with excellent
communication, influencing and negotiation skills.
- Sharp business acumen,
including ability to assess risk and appropriate levels of return.
- Strong capability in
deliverance, objectivity, excellent interpersonal skills, multicultural
awareness, and sensitivity
- Fair understanding of
regulatory compliance and corporate governance.
- Ability to understand the
latest technology trends along with a desire to continue learning in
these areas.
- Ability to synthesize data,
identify trends and recommend viable solutions.
- Ability to resolve/escalate
client issues in a timely and thorough manner.
- Ability to collaborate with
cross-functional teams to drive result
- Experience in selling and
management of online acquiring products.
- Banking
Experience (Largely Preferred).
- University degree or equivalent
with a minimum of 3 years’ experience in sale
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