Vacant Position: Reservation Officer – Luxury Tour & Travel Company
Reporting
to the Reservation Manager, the main role for this position is making and
confirming reservations for guests, handling incoming calls to the reservation
department in a professional, efficient, friendly manner in a leading Luxurious
Tour Company.
Duties
& Responsibilities
· Issuing
hotel vouchers and reservations arrangement of local and international tours
· Following
up on confirmation of booking vouchers
· Reconfirming
guests flight tickets before Safari
· Making
provisional bookings for our guests
· Making
bulk block bookings with all the suppliers in line with the company and
client’s needs and effectively administering the same with the approval of the
Tour manager.
· Making
all the reservations and follow ups and enter all the information on GRANIT SYSTEM
· Ensure
clients’ special requests especially on accommodation & room specification.
· Designing Safari Packages for all tours
· Processing
payments for suppliers for accounts to make the necessary arrangements for
payments.
· Briefing
tour leaders before safari.
· Maintaining
excellent communication with all our suppliers, local and overseas agents.
· Booking
flights as per Company’s specifications
· Preparing
files and itineraries with all the information and advance requesting of all
services included in the programs.
Person
Specifications
Must
be proficient in the following areas:
· Degree
or Diploma in Tourism Management or its equivalent
· Minimum
of at least 3 years’ of tour consultant job experience in a busy Tour and
Travel Company
· Proficiency
in Computer skills especially GRANIT system
· Must
have excellent guests’ service and communication skills
· Excellent
time management skills
· Attention
to details and high level of accuracy
· Excellent
interpersonal and organizational skills
· Ability
to make quick and balanced decisions
· Can
work on late evening/ night shifts.
· A Team
player
How to
Apply
Send
your application clearly stating the position you are applying for in the
subject line to hr@micato.co.ke by 17 March 2023.
Please
note that only shortlisted candidates will be contacted.
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