Relationship Manager, Commercial Banking, Job in Kenya

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Relationship Manager, Commercial Banking, Job in Kenya

Relationship Manager – Commercial Banking

Job Description

Main accountabilities and approximate time split:

Sales and Service: Time split 65%

  • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
  • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate, interim reviews with non-borrowing customers
  • Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points, and new product changes, deciding upon the most appropriate communication method
  • Deal with and find solutions to customer complaints
  • Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
  • Research, create, and follow up a target list for potential new business

Business Management: Time Split 30%

  • Research, create, and follow up on a target list for potential new business
  • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contributions.
  • Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
  • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management: Time Split 5%

Day-to-day coaching and development of Corporate Managers’ Assistants

Technical skills / Competencies

  • Meeting customers’ needs
  • Business awareness
  • Business development
  • Managing Relationships
  • Innovative
  • Analysis and judgment
  • Team working
  • Ability to work under pressure
  • Personal Organization
  • Adaptability
  • Decision making
  • Team results
  • Active listening

Skills required to undertake the role:

  • Relationship skills
  • Credit Risk skills
  • General Corporate skills
  • Communications skills
  • Negotiation skills

Knowledge of the bank’s products, services, and policies required to undertake the role:

  • A detailed knowledge of the corporate set of products as well as a broad understanding of products available in Barclays Capital.
  • For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
  • Introduce the product and coordinate the introduction of the relevant Group product specialist.
  • A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
  • A detailed understanding of Country and CBRM guidelines and credit risk policies.

Other requirements specific to the role:

  • Job holders will be ACIB or equivalent.

Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

  • Internal and external senior risk assessment and management
  • Presentation
  • Influencing and Negotiating
  • Communication

Additional details of exceptional aspects of the demands of the role:

  • Required to form relationships with customers, therefore minimum tenure will be 2 years.
  • The job holder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, and ability to add value to their business, and find innovative solutions to their needs.
  • The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
  • Business development activity will also be challenged by those competitive pressures.


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