Vacancy Announcement: Operations Manager
(1
Position)
About
Our Client
Our
client is a successful pest control and management company operating in East
and Central Africa on a growth trajectory with expansion plans to other parts
of the region.
It
provides pest control services to commercial, domestic customers and to the public
sector with a mission to be a leader in the pest control industry by delivering
the best pest control services in Africa and the world at large.
Our
client invites dynamic, competent and highly motivated candidates to apply for
the below vacant positions.
Position
Title: Operations Manager
Reporting
To: General Manager
Key
Responsibilities
· Collaborate
with the teams in the management of contracts/projects.
· Attend
client briefings/meetings to establish expectations, KPIs, service level
agreements and related work processes.
· Conduct
detailed site assessments to determine actual scope of work onsite and
associated risks and challenges.
· Plan the requirements for manpower, materials, tools and equipment as well as supervision for the site.
· Establish
action plans to enhance the effectiveness of pest management operations.
· Plan
work schedules of teams to ensure pest management work is carried out
effectively.
· Communicate
roles & responsibilities and performance expectations to Supervisors in
charge of the site/project.
· Review
site operations to track progress and allocate resources effectively.
· Undertake
site visits to resolve onsite challenges that may impact scope of work or
achievement of service deliverables.
· Enforce
workplace occupational safety and health (OSH) regulations.
· Assess
the risks associated with pest management work on site and establish safety
procedures, protocols and guidelines.
· Manage
and Supervisor the Operations/Administration Officers and the Pest Control
Specialists.
· Manage
capability Development of staff under your supervision.
· Analyze
and manage incidents and emergencies at work site.
· Manage
and report work-related incident and emergency investigations.
· Preparing
monthly service schedule and work plan for PMPs
· Allocation
of company cars
· Oversee
the preparation and issuing of service Certificate.
· Motivating
PCOs and ensuring focus on the company mission
· Dedicated
to customer satisfaction and great customer experience.
· Support
the efficient running of Company office daily operations.
· Ensure
all the Operations processes are in compliance with Company regulations.
· Support
logistics activities.
· On day
to day oversee and management of the tasks performed by the Operations and
Administration Officers and the PMPS.
· Attend
to other duties as may be assigned from time to time by the General Manager.
Technical
Skills and Competencies
· A
relevant degree and 3 years’ experience in service management industry in a
Supervisory position.
· Efficient
planner – proven to manage large-scale projects successfully.
· Effective
communicator – able to garner support and work well with both Management and
subordinates.
· Competent
in problem solving and conflict resolution skills.
· Must
possess excellent verbal and written communication skills.
· Ability
to address problems and see opportunities beyond them
· Team
worker with ability to delegate
· Proficiency
in data entry, data analysis and reporting skills
· Organizational
planning and Decision-making skills
· Have
ability to work autonomously when required.
· Analytical
ability to develop and implement improvements or recommendations
· Able to
work well with senior executives and team, as well as mentor/lead other team
members
How to
Apply
Interested
individuals attaching their current CV can apply to hrm@qzone.co.ke
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