Operations Director Job in Kenya

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Operations Director Job in Kenya

Position: Operations Director

Location: Nairobi

Reporting to: Managing Director

JOB PURPOSE & SUMMARY: Our client who is in the high-tech space offering global technical services is looking for an Operations Director to join their vibrant team in Nairobi.


·  Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.

·  Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.

·  Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

·  Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

·  Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

·  Promote organizational vision, values & services to all patients & stakeholders.

·  Provides direction to and accomplishes results through the team.

·  Manages staffing and deployment of assigned resources.

·  Assist in maintaining organization-wide quality standards.

·  Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.

·  Manages special projects.



·  Bachelor of Finance, Business Administration or Commerce

·  MBA in the same field is an added advantage.

·  Professional Accreditation is a MUST.

·  At least 8 years’ experience in a call center or BPO operational & functional areas with at least 4 years in a management role.


·  Strong analytical and technical skills

·  Project management

·  Strong communicator and presentation skills

How to Apply

To apply visit ats.flexi-personnel and submit your application or send your CV to careers@flexi-personnel.com by 31st March 2023.

Indicate the Operations Director and the expected salary in the email subject.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer.

NB: Flexi Personnel does not charge candidates for job placement.

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