Position: Operations Director
Location: Nairobi
Reporting
to: Managing Director
JOB
PURPOSE & SUMMARY: Our client who is in the
high-tech space offering global technical services is looking for an Operations
Director to join their vibrant team in Nairobi.
KEY
RESPONSIBILITIES AND DUTIES
· Develops
and implements complaint resolution procedures; ensures the area is staffed and
trained to handle inquiries and authorization requests from providers.
· Responsible
for providing leadership and strategic planning for the clinical area of
operations by establishing goals, objectives, policies, and decision-making for
the department related to performance and operational issues is preferred.
· Partners
with other senior management team members to drive integrated talent
management, development, compensation, and performance management strategies to
build internal and external talent pipelines, ensuring a sustainable bench of
growing and ready-now talent for key positions for the organization.
· Ensure
Performance and Talent Management drive the achievement of business goals
through objective and development plan setting, performance appraisals, and talent
development.
· Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
· Promote
organizational vision, values & services to all patients &
stakeholders.
· Provides
direction to and accomplishes results through the team.
· Manages
staffing and deployment of assigned resources.
· Assist
in maintaining organization-wide quality standards.
· Develops
and implement change plans, managing the business readiness to change and the
existing and new strategic and cultural issues.
· Manages
special projects.
QUALIFICATIONS:
EDUCATION
/ KNOWLEDGE AND EXPERIENCE
· Bachelor
of Finance, Business Administration or Commerce
· MBA in
the same field is an added advantage.
· Professional
Accreditation is a MUST.
· At
least 8 years’ experience in a call center or BPO operational & functional
areas with at least 4 years in a management role.
COMPETENCY
AND TECHNICAL SKILLS
· Strong
analytical and technical skills
· Project
management
· Strong
communicator and presentation skills
How to
Apply
To
apply visit ats.flexi-personnel and submit your application or send your CV to
careers@flexi-personnel.com by 31st March 2023.
Indicate
the Operations Director and the expected salary in the email subject.
Our
client is committed to creating a diverse environment and is proud to be an
equal opportunity employer.
NB:
Flexi Personnel does not charge candidates for job placement.
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