Job Level : JL-2
Job Title : Operations Associate
(Maternity Reliever)
Years of Experience : 1 – 3 years
Reporting to : Operations Lead
About Ilara Health
At Ilara Health we are
building a network of technology-enabled primary healthcare clinics (PHCs)
delivering affordable, quality healthcare to Africas under-served communities
by partnering with local providers across the continent. Founded by
entrepreneurs passionate about the role technology can play in improving health
outcomes, Ilara Health helps over 2,000 clinics spread across Kenya deliver
care to over 3 million patients each year.
Ilara Health is a
venture-backed company on an aggressive growth path and this is an opportunity
to get into an exciting, early stage startup that is bound to make an impact on
healthcare outcomes in Africa.
Operations Associate
role
As an Operations
Associate, you will be responsible for maintaining and developing operational
procedures that are required to run the day to day activities of the company.
You will liaise with cross functional internal teams to continuously improve
the entire operational experience within the company.
Responsibilities
- Receive, Inspect and record inventory in the
Inventory account system.
- Minimize lead time from the time of order to
delivery
- Leads communication efforts between Suppliers and
Ilara Health in establishing availability of Inventory
- Proactively assesses, clarifies, and validates
company needs on an on-going basis.
- Provides operational feedback for development of
operational strategies.
- Growing and developing existing clients through
operational specific growth strategies.
- Address operational problems and complaints to
maximize satisfaction within the company.
- Be involved in the commercial performance &
growth in the share of the wallet of accounts.
- Work with cross divisional teams to meet the
objectives and goals of the company
- Build strong communication with the sales, product
development and Customer Success teams that support clients to establish
high customer satisfaction.
- And any other duties assigned to you by your line
manager
Qualifications
- Degree/Diploma in Pharmacy
- Be Organized.
- Ability to manage the whole relationship cycle.
- Negotiation skills to craft solutions for our
customers.
- Good time management to prioritize work accordingly.
- Collaboratively work with internal departments for
customer satisfaction
Who You Are
- Ability to understand medical devices and healthcare
value chain
- Willingness to initiate and build relationships
- Self-starter who is capable of working autonomously
How to Apply
