Operations Associate Job in Kisumu, Kenya

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Operations Associate Job in Kisumu, Kenya

Job Level : JL-2

Job Title : Operations Associate (Maternity Reliever)

Years of Experience : 1 – 3 years

Reporting to : Operations Lead

About Ilara Health

At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent. Founded by entrepreneurs passionate about the role technology can play in improving health outcomes, Ilara Health helps over 2,000 clinics spread across Kenya deliver care to over 3 million patients each year.

Ilara Health is a venture-backed company on an aggressive growth path and this is an opportunity to get into an exciting, early stage startup that is bound to make an impact on healthcare outcomes in Africa.

 Operations Associate role

As an Operations Associate, you will be responsible for maintaining and developing operational procedures that are required to run the day to day activities of the company. You will liaise with cross functional internal teams to continuously improve the entire operational experience within the company.


  • Receive, Inspect and record inventory in the Inventory account system.
  • Minimize lead time from the time of order to delivery
  • Leads communication efforts between Suppliers and Ilara Health in establishing availability of Inventory
  • Proactively assesses, clarifies, and validates company needs on an on-going basis.
  • Provides operational feedback for development of operational strategies.
  • Growing and developing existing clients through operational specific growth strategies.
  • Address operational problems and complaints to maximize satisfaction within the company.
  • Be involved in the commercial performance & growth in the share of the wallet of accounts.
  • Work with cross divisional teams to meet the objectives and goals of the company
  • Build strong communication with the sales, product development and Customer Success teams that support clients to establish high customer satisfaction.
  • And any other duties assigned to you by your line manager


  • Degree/Diploma in Pharmacy
  • Be Organized.
  • Ability to manage the whole relationship cycle.
  • Negotiation skills to craft solutions for our customers.
  • Good time management to prioritize work accordingly.
  • Collaboratively work with internal departments for customer satisfaction

Who You Are

  • Ability to understand medical devices and healthcare value chain
  • Willingness to initiate and build relationships
  • Self-starter who is capable of working autonomously

How  to Apply

Apply for the job here

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