ICT Systems Administrator
About Mercy Corps
Mercy Corps is a leading
global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40
countries around the world, we partner to put bold solutions into action —
helping people triumph over adversity and build stronger communities from
within, now and in the future.
To do this, we know our
teams do their best work when they are diverse, and every team member feels
that they belong. We welcome diverse backgrounds, perspectives, and skills so
that we can be stronger and have a long-term impact
Program / Department
Summary
Merc Corps (MC) has been
present in Kenya since 2008 and has to date built a robust and diverse
portfolio of programs working to enable Kenyans affected by poverty, resource
scarcity and conflict – in particular the youth, women, adolescents, and
marginalized communities – to be healthy, productive and to drive peace and
development of their communities. To do this, we deliver integrated programming
to strengthen resilience, market and governance systems, and address the root
causes of conflict. Mercy Corps Kenya (MCK) also collaborates with neighboring
countries to implement a number of multi-country and cross-border programs
The operations department
is committed to implementing and maintaining the highest standards of
efficiency and integrity in daily administration, logistics, procurement, asset
management and IT for field offices Kenya. The overriding objective for all
Mercy Corps (MC) operations activities are the prompt and effective provision
of on-time solutions MCs (Mercy Corps)’ beneficiary populations in compliance
with MCs’ and donor policies, procedures, regulations, and specifications
General Position Summary
The primary role of ICT
Systems Administrator (ITSA) is to
oversee and maintain all aspects of a Mercy Corps Kenya (Head office in Nairobi
and all field offices) ICT Systems/infrastructure and effective programs to
deliver programmatic impact through savvy application of technology. This
includes maintaining networks, servers, and security programs and systems. ITSA manages the
upgrade and installation of new hardware and software, performs troubleshooting
to address any problems with computer systems, and assesses viruses and
potential threats to the organization’s network. S/he will support the use of
email, creates and changes passwords, makes suggestions for improvements to
computer systems, backup data, and performs data recovery if needed. Also, S/he
is responsible for promoting ICT systems within Mercy Corps through research,
training, webinars, and how-to guides and by building and managing an active
ICT community of practice among team members. ITSA will
coordinate with the Regional IT System Administrator, Operations Director, and
other designated persons.
Essential Job
Responsibilities
ICT Systems Administration
- Read
and understand the Mercy corps IT Systems Policy on appropriate use.
Orient staff on appropriate use and monitor user activities to ensure
adherence to these policies.
- Conduct
staff training on computer basics, office applications, and existing
networks. Assist, as needed, with developing applications or databases for
program and operational staff.
- Responsible
use and confidentiality of any information identified as sensitive.
- Regularly
update anti-virus programs and ensure the entire network and computers are
virus-free.
- Ensure
the Global IT Policy and IT Disaster Recovery plan is in place and
implemented; coordinate with Internal Auditors on IT audit and compliance
requirements.
- Under
the guidance of the Regional IT Systems Administrator, undertake the
repairing and maintaining of LAN-s, Managing Cisco Meraki Appliances,
internet systems, and general IT maintenance and training– as per needs
outlined by the Head of Office and Operations Manager.
- Oversee
repair of computers and IT equipment at a local level, when possible –
facilitate and advise on best, safest and most economical solutions in
consultation with the Regional IT Systems Administrator.
- Maintain
an efficient Local Area Network for Mercy Corps Kenya offices. Do not
change the current design of configurations without written approval after
analysis by the Regional IT Systems Administrator and the Head of Office.
Current designs are appropriate for the programmatic needs for the office
and any additions or changes require prior approval and planning.
- Identify
equipment and accessories required for the smooth functioning of computers
and IT equipment in Mercy Corps offices. Facilitate the purchase of items
through the Procurement Department.
- Manage
the creation and deactivation of staff email addresses as requested by HR
department
- Assist
in administration functions as needed; assist logistics staff in
inventorying and tracking IT assets.
- Assist
in identifying specifications, relocation, and assembly of any equipment
including computers, printers, and accessories in all offices, as required.
- Collaborate
with other African and Global IT Administrators in Knowledge sharing and
support.
- Ensure
that the Local or Online backup system is running smoothly by conducting
regular backup checks and offsite backup for Local backup systems or make
sure that staff store Mercy Corps data on their Online backup account for
an Online backup system.
- Install
and configure Cisco Meraki devices and also use the Meraki dashboard in
managing, troubleshooting, and proactively preventing network downtimes.
- Provide
end user support on M365 usage and troubleshooting. Work closely with the
global M365 team in scheduling and hosting M365 training and webinars.
Help in designing SharePoint structure for the country team and programs.
- Tracking
key advances in technology and innovative applications to keep fresh and
updated on latest developments. Understand emerging technology trends and
potential organizational impacts.
Organizational Learning
- As
part of our commitment to organizational learning and in support of our
understanding that learning organizations are more effective, efficient,
and relevant to the communities they serve, we expect all team members to
commit 5% of their time to learning activities that benefit Mercy Corps as
well as themselves.
Accountability to
Beneficiaries
- Mercy
Corps team members are expected to support all efforts towards
accountability, specifically to our beneficiaries and to international
standards guiding international relief and development work, while
actively engaging beneficiary communities as equal partners in the design,
monitoring, and evaluation of our field projects.
- Team
members are expected to conduct themselves in a professional manner and
respect local laws, customs and MC’s policies, procedures, and values
always and in all in-country venues.
Supervisory Responsibility
IT Support Interns
Accountability
Reports Directly To: Operations
Director with dotted line to Regional IT Systems Administrator
Works Directly With: Regional IT Systems
Administrator, Program Leads, Chief of Parties, Head of Offices
Knowledge and Experience
- A
minimum of Three years’ experience in information technology systems (IT).
- A
relevant university degree in computer sciences is desirable.
- Experience
in both hardware and software requirements in local area networking (LAN);
experience in the configuration of an internal email system as per the
local area networking (LAN).
- Exclusive
knowledge of Managing Cisco Meraki Appliances, a good understanding of
firewall, traffic shaping and proxy, G Suite, TCPIP settings, Linux, and
Windows applications, Microsoft O365 Suite, Web Application programing
(Added Advantage), Data analysis and presentation (added advantage).
- Familiarity
with building desktop and web applications with Microsoft Power apps,
Java, JavaScript, Python, SQL, or PHP is a strong added advantage
- Experience
in upright maintenance of all internet accounts, Logins, and account
status.
- Demonstrated
attention to detail, ability to follow procedures, meet deadlines and work
independently and cooperatively with team members is required.
- The
ability to troubleshoot, plan and design minimal maintenance systems is
necessary.
- Ability
to troubleshoot and maintain both wireless and cable connections is
required.
- Must
understand, follow, and implement existing policies on IT equipment use
and best practices.
Success Factors
The ideal candidate will
be able to recognize promising concepts and lead their development into
full-fledged technology implementations at scale. S/he will have the capacity
to spark innovative and entrepreneurial approaches to programming and to
inspire groups to collaborate closely to implement high-quality programs.
Multi-tasking, prioritizing, problem-solving, and simultaneous attention to
details. S/he will be an excellent communicator, able to demystify technology
to team members with less technical familiarity. Willingness and ability to
interact and work effectively as part of a team and coordinate with
cross-functional teams is essential.
Living Conditions /
Environmental Conditions
The position is based in
Nairobi, Kenya and it requires up to 40% travel to support country programs,
which may include travel to insecure locations where freedom of movement is
limited and areas where amenities are limited. Housing for this role is
in individual housing and staff will have access to good medical services.
Ongoing Learning
In support of our belief
that learning organizations are more effective, efficient and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time
to learning activities that further
their personal and/or professional growth and development
Diversity, Equity &
Inclusion
Achieving our mission
begins with how we build our team and work together. Through our commitment to
enriching our organization with people of different origins, beliefs,
backgrounds, and ways of thinking, we are better able to leverage the
collective power of our teams and solve the world’s most complex challenges. We
strive for a culture of trust and respect, where everyone contributes their
perspectives and authentic selves, reaches their potential as individuals and
teams, and collaborates to do the best work of their lives.
We recognize that
diversity and inclusion is a journey, and we are committed to learning,
listening and evolving to become more diverse, equitable and inclusive than we
are today.
Equal Employment Opportunity
Mercy Corps is an equal
opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can
be collectively stronger and have sustained global impact.
We are committed to
providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate
discrimination on the basis of race, color, gender identity, gender expression,
religion, age, sexual orientation, national or ethnic origin, disability
(including HIV/AIDS status), marital status, military veteran status or any
other protected group in the locations where we work.
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