Human Resources Specialist _People Services
Company Overview
Coca-Cola Beverages Africa is the largest
African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the
continent. CCBA is a market leader in the NARTD non-alcoholic ready to
drink market in Africa. CCBA has an extensive footprint in Africa, employing
approximately 14 000 employees in Africa, with over 2000 employees in Kenya
Key Purpose Statement
The Specialist supports the Country
Lead Employee Relations, Governance and People Services to ensure
adherence to policies, procedures and work practices as it relates to day to
day HR operational transactions. They will also provide day to day HR
operational administrative functions with regards to first level HR query
resolution and administrative support to line managers and staff. The ideal candidate
will be required to govern people services and implement the employee and
industrial relations strategies in line with Company Policies and the law
Key Duties & Responsibilities
Principle accountabilities on Employee Relations and Industrial
Relations and People Services
- Custodian and implementer of
industrial relations policies and procedures.
- Ensure timely updating and
sign-off of the HR Policy portal.
- Provide guidance on grievance and
dispute resolutions.
- Compile, monitor, update and
manage litigation, disciplinary and services databases.
- Support and monitor ER projects
and strategy across the business to ensure that they meet desired
objectives.
- Manage Employee Relations help
desk to ensure employee satisfaction across the business.
- Implement all industrial
relations related practices, policies, procedures and strategies with the
goal of promoting a positive culture and high employee performance.
- Listen to and address employee
concerns in liaison with business partners, resolve employee issues and
handle complaints to protect the interests of all parties involved and
encourage a supportive atmosphere in the workplace.
Resolve first line operational and administrative HR queries by:
- Resolving queries relating to
benefits, services and policies.
- Providing guidance to line
management on HR activities such as processing and capturing of
administration relating to appointments, terminations, long service awards
and performance management.
- Provides line management with the
necessary administrative support to ensure that the relevant procedures
are followed.
- Ensuring that all queries are
completed timeously and accurately according to service level agreements.
- Tracking all queries received and
closed within 24 working hours where request rely on a third party,
continuous feedback must be provided to the customer until the call is
resolved
- Provides HR administrative
support, assisting with SAP HRIS functional queries including
transactional, navigation and problem solving so that a professional and
efficient HR Service can be provided to customers that adequately supports
all the disciplines relating to HR Services.
- Maintains pensioner database,
ensuring regular auditing of information and issuing of vouchers per
accurate records.
- Capturing of HRIS data and
maintenance of records, ensuring employee relations, recruitment and other
human resources information can be effectively administered and reported
on.
- Conducts annual biographical
audit to ensure employee data is current and accurate.
- Completes general HR
administration
- Manages all telephonic queries
and call received and if necessary re-routed with a little inconvenience
to customer as possible.
- Manage HR 3rd party suppliers and setting
regular meetings to review progress
- Timely processing of PR and PO’s
- Timely management and loading of
airtime to the relevant staff.
Review and monitor administrative HR data by:
- Monitoring of relevant HR
information systems data in order to ensure data integrity of all employee
information for ease of reporting.
- Monitoring the accuracy of all
employee record status reports.
- Ensuring that all administrative
activities meet the standards of the customer as well as all relevant
company policies and procedures.
- Ensuring accurate recordkeeping,
maintenance and updating per company procedure.
- Ensuring access to records are
controlled appropriately in line with country and company legislation and
policies.
- Meet functional/regional delivery
needs as it pertains to employee relations, statutory/regulatory requirements
by consulting with HRBP’s, specialist and others as required.
- Ensuring data integrity of
relevant HR information system at local level.
- Ensuring updating of HR
administrative policies and procedures for the organization as well as
standardization of HR templates used during the employee life cycle.
- Coordination of all Human
Resources events for the function.
Experience
- Minimum of 3 years of experience
in a vibrant employee and industrial relations environment, preferably in
a multinational organization.
- Experience in administering and
managing people services.
- Knowledge of Labor or Employment
law and its practical application.
- Demonstrable capacity to lead and
advice on HRM and change management initiatives.
Qualifications
- Bachelor’s degree in HR, Psychology,
Business, Social Sciences or related field from a recognized university.
- Postgraduate Higher Diploma in
Human Resource.
- Membership in IHRM.
How to Apply
Closing Date 2023/03/16
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