Front Office Supervisor
What’s in it for you:
- Be
part of creating the historic story of rehabilitating and releasing the
rare Mountain Bongo that was heading toward extinction.
- Working
with a hotel rich in history and known for exemplary services while
growing your career
- Employee
Benefits Card offering discounted rates in Accor Worldwide
- Learning
programs through our Academies
- Opportunity
to develop your talent and grow within your property and across the world!
- Ability
to make a difference through our Corporate Social Responsibility
Activities, like Planet 21.
What will you be doing:
- You
will be the first point of contact for the front office team and guests,
you will be tasked to make memorable experiences for the guests
- Maintain
current and correct posting of all guest charges
- Be
knowledgeable regarding all guestrooms and suites
- Complete each
Front Desk procedure accurately and consistently
- Be familiar
with daily events, times and locations within the hotel
- Create
a team that works together with trust and takes responsibility to meet the
goals of the department / Hotel
- Anticipates
guests’ needs and takes them into consideration
- Updates
dashboard charts for revenue, occupancy rates, average room rate, activity
forecasts and headcount planning
- Collaborate
with other departments to ensure proper planning
Your experience and skills include:
- Diploma
in Hotel Management, University Degree preferable
- Previous
experience in Front Office supervisory role preferably in a luxurious
property
- Guest
service skills, good communication skills, and memorization skills.
- Computer
knowledge and system proficiency in packages
- Good
written and spoken German and English. French an advantage
- Sales
and motivation skills, negotiation skills
- Knowledge
of MS Office and Opera Cloud an advantage
- Enjoy
training and developing your team
- Strong
guest and service orientation
- Ability
to work in a team and good leadership skills
Your team and working
environment: A Luxurious Hotel in a magical destination, you will be
working with a diverse team and an environment that encourages you to be
yourself and discover limitless possibilities.
How to Apply
Our commitment to
Diversity & Inclusion:
We are an inclusive
company and our ambition is to attract, recruit and promote diverse talent.
