Food and Beverage Trainee
Reporting to the Training
Manager, the trainee will be responsible for learning and familiarizing with
various activities and operations within their departments. He/ She will be
required to uphold company policies and requirements at all times.
Responsibilities
Under the supervision of
the Departmental Trainer and Training Manager, the intern shall learn to:
- Be
knowledgeable of all services and products offered by the hotel.
- Monitor
operating supplies, equipment and reduce spoilage and wastage
successfully.
- Ensure
that the place of work and surrounding area is kept clean and always
organized.
- Have
a thorough knowledge and understanding of all food and beverage items
offered by the department assigned.
- Have
the knowledge and understanding to explain and perform upselling all items
offered by the department assigned as well as offering alternatives.
- Successfully
perform opening and closing procedures established for the assigned
outlet.
- Handle
guest enquiries in a courteous and efficient manner and report guest
complaints and feedback to supervisors.
- Report
guest complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
- Be
knowledgeable to operate the existing POS system based on the trained
responsibility level as assigned in the department.
- Understand
and strictly adhere to the rules & regulations established in the
hotel’s policy manual and the hotel’s policy on fire, hygiene, health
& safety.
- Maintain
a good rapport and work relation with staff in the assigned department and
within the hotel.
- Attend
and contribute to all staff meetings, departmental trainings and
hotel-initiated trainings scheduled.
- Carry
out scheduled inventories of products and operating equipment.
- Adhere
to hotel’s policy on fire and safety as well as hygiene regulations
including HACCP in addition to other policies and procedures.
- Ensure
a flawless service to the highest standards and as required by the department
and the hotel.
- Have
a complete understanding of the monthly profit and loss statement of the
department.
Qualifications:
- Degree/
Diploma in Food and Beverage service from a recognized learning
institution
- No
work experience is required
- Less
than one year since completion (2021/2022)
- Kenyan
Citizen
- Completed
coursework (Even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well versed in professional and personal
etiquette
- Good
Communication skills
- Out
going with a positive learning attitude.
How to Apply
