Job Title: Customer Success Executive Manager
Location: Nairobi
/ East-African Market.
About
the role: Our client, an international organization who is a leading
provider and distribution of Renewable energy solutions services is actively
searching for a candidate to join the customer success team for their asset
management business unit.
This
candidate will be responsible for leading our customers through the
communication design process and providing commissioning support.
Duties
and Responsibilities
· Conducting
market research and obtaining feedback from clients to improve existing
products.
· Writing
reports and liaising with the production team regarding issues, foreseeable
problems, and effective solutions.
· Simplifying
technical terms during product demonstrations and post-sales customer support.
· Maintaining
strong professional relationships with existing clients and meeting with new
clients to expand sales territories.
· Updating
orders and sales and negotiating the best contract terms.
· Listening
to customers’ needs and advising them on the best products to buy.
· Memorizing
technical product specifications and keeping up-to-date with new company
products as well as industry trends.
· Preparing
tenders, proposals, and quotations.
· Providing
pre-sales and post-sales support.
Qualifications and Experience
· A
bachelor’s or master’s degree in electrical or power engineering.
· At
least 3 years’ experience working for an EPC performing power system or
communications design.
· Ability
to understand and experience creating single line diagrams and communication
schematics.
· Working
with common power system communication protocol calls e.g., Modbus TCP/IP,
Modbus RTU and RS232.
· Understanding
of technologies, such as IT networking and IIOT.
· Ability
to lead projects from project scope of work definition through delivery.
· Proficient
English in a business environment.
· Proficient
in French is a bonus.
· Excellent
communication skills with experience using virtual tools, such as Slack, Zoom,
Google Drive etc.
· Well
organized and punctual.
· Highly
motivated and able to work independently.
· Experience
with mini-grid or C&I applications in the DRE sector.
· Experience
working across geographies and cultures.
To
apply send your CV to:
https://ats.flexi-personnel.com/jobs
or
applications@flexi-personnel.com
latest
by 3rd March 2023.
Indicate
the role applied for and salary expectations on the email subject.
NB:
Flexi Personnel does not charge candidates for job placement.
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