Chapa Copy Ltd
Job
Title: Customer
Service Provider
Job
purpose: To deliver a face-to-face customer service experience by taking
care of the existing customer base and providing personal care with new
customers.
To
provide the best customer service, demonstrate professionalism and to build and
maintain quality customer relationships. This job also involves lead generation
for the sales team.
Key
Accountabilities
· Respond
promptly to customer inquiries – face to face/telephone/email
· Handle
and resolve customer complain; ensure the issue is resolved to the customers
satisfaction
· Provide
input for the daily/monthly/sales target report
· Input
for the sales/business growth opportunities and leads report (opportunities
open/closed/in progress
· Refer
any complex requests and unresolved issues to the Bureau supervisor
· Learn
and be able to provide all company products/ services to clients.
· Learn
to use and operate all machines within your job scope
· Obtain
and evaluate all relevant information to handle product, service and delivery;
Organize workflow to meet customers timeframes.
· Carry out customer verifications as required.
· Process
orders, forms and requests.
· Follow
up on customer leads
· Provide
feedback on the efficiency of the customer service process
· Contribute
to a positive and energetic environment
Qualifications
· Should
have at least 2 years of working experience in a similar position
· Should
be very vibrant, outgoing and possess great communications skills/ listening
skills
· At
least a Diploma in any business-related Field/ a strong command of Microsoft
Office
· Attentive
to detail and ability to work under minimum supervision
Interested
candidates to send applications via hr@chapacopy.com by Friday 24th March,
2023.
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