Customer Relationship Manager Job in Kenya

Job Title: Customer Relationship Manager

Reports to: General Manager

Department: Administration

Division: Nairobi

Salary: 80,000 gross

Job Purpose: Building and maintaining profitable relationships with key customers. Resolving customer complaints quickly and efficiently.

Keeping customers updated on the latest products in order to increase sales and also growing business by looking for new businesses.

Key Responsibilities

·  Develop and implement branding strategy.

·  Formulate and spearhead cutting edge ideas to enhance brand visibility/awareness and onboard new customers

·  Develop new business relationships and revenue streams

·  Oversee timely response to Requests F or Quotations and compilation of tenders

·  Develop and implement business development strategies and marketing campaigns

·  Conduct market research to determine market requirements for existing and potential clients

·  Identify opportunities for diversification and geographical expansion.

·  Actively and effectively manage the sales process

·  Manage call center agents and ensure quality service delivery.

·  Manage reservations team and account managers to ensure excellent customer service delivery.

·  Any other duties as assigned by the superiors

Key Skills

·  Impeccable integrity

·  Strong negotiation skills

·  Excellent interpersonal and communication skills

·  Assertive team building, and leadershi skills

·  CRM Systems proficiency

·  Good organizational skills.

·  Effective people management and motivational skills

·  Attention to details


·  At least 3 years of supervisory experience


·  Bachelor’s degree in Marketing or Business administration with a bias in marketing, Public relations or any other business related field

·  Post graduate diploma in any business field

Working Relations

Internal Clients

·  General manager

·  Heads of departments

·  Sectional heads

·  Front Office Assistants

·  Account Managers

·  Reservation officers


·  Clients

How to Apply

Candidates to apply to on or before 27 February 2023